Supply Chain Director

**KEY RESPONSIBILITIES
**_Market Planning _**
- Manage, direct and coordinate the Market planning team to optimize efforts in meeting departmental goals
- Translate business strategy to supply chain strategy, partner with global Demand and Supply Team
- Lead and control all Demand activities to ensure cost effectiveness and agreed service levels are maintained
- Own all demand planning tasks from launch to discontinuation, incl. launch sizing, promo planning, PIPO management and non-saleable
- Ensure forecast is using historical data, statistical forecasting and market insights and maintain the Demand Planning software as the primary forecasting system tool (JDA).
- Track forecast accuracy and fulfilment levels, root-cause variances and develop action plans

**_S&OP _**
- Lead the digital transformation of our Demand and S&OP processes in close collaboration with the global teams
- Closely coordinate and communicate customer action plans across Asia with supply planning for optimal fill rates.
- Work with Initiative and Marketing groups to determine timelines for the collection of promotional and new brand (or new SKU) forecasts. Coordinate and collaborate in Pre-S&OP meetings.
- Review existing processes and suggest improvements to increase efficiency or effectiveness
- Lead monthly S&OP process for the Region with the multifunctional Team split between Singapore, Shanghai, Mumbai and Sydney
- Monitor and evaluate KPI’s such as fill rate, forecast accuracy and alignment with financial plans. The process includes identifying gaps, recommending and implementing actions to improve performance in key areas.

**_Customer Service & Logistic _**
- Lead the customer Service Team for Travel Retail Asia and ensure order to cash execution for all orders of our customer on time with fulfilment on target
- Develop relationships: Internally with the commercial team and externally with the Customer’s key decision-makers and information sources
- Assess the Customer: Their logistics requirements, capabilities and emerging needs - market requirements
- Implement logistics tools: Link and optimize the cost, reliability and responsiveness of the Supply Chain
- Reduce non-value-added activities/costs/inventory of the joined

**_Supply Chain _**
- Implement Logistic Innovations: Implement Industry best practices and assist the commercial team with initiatives and events that require special logistics support
- Manage the Supply Chain Trade Terms negotiations, implementation and compliance as necessary in the market
- Lead regular Supply Chain business reviews with the Customer and own the joint scorecard
- Translate business strategy to supply chain strategy, partner with global Demand and Supply Team

**CRITICAL SUCCESS FACTORS**
- Strong analytical, thinking and problem solving skills - solid understanding of key business drivers and ability to add value
- Planning, organizing and coordinating - able to plan and coordinate efforts across matrixed organization and ability to prioritize effectively
- Customer, results and action oriented - focused on the customer while balancing cost
- High level interpersonal skills with ability to work collaboratively with all stakeholders
- Proven ability to lead, manage and coach a team - possess good communication skills, able to lead by example, inspire, motivate, engage and drive results
- Presentation skills - ability to present and communicate with confidence.
- Influencing skills - ability to build collaborative relationships, lead cross functionally when required
- Change leader - able to embrace and accelerate change in a fast-paced environment and pioneer new ideas and approaches
- Good communication and team building skills

**QUALIFICATIONS AND EXPERIENCE**
- 10+ years’ experience in supply chain management and associated functions at a senior level
- Relevant industry experience with knowledge of mass/consumer sector
- Strong technical knowledge and an understanding of Travel Retail markets is helpful
- Relevant tertiary level qualifications in Business/Supply Chain/Logistics
- Experience managing key stakeholders, great written and communication skills
- Advanced user of Excel and ERP/business systems ideally SAP