Service Manager

5 days ago

Singapore TALENTS@WORK PTE. LTD. Full time

**Highlights**:

- **Working Location: On client sites**:

- **Office Location: Ubi**:

- **Working Hours: Monday - Friday 8.30am - 5.30pm**:

- **Salary: $4,500 - $5000**:

- **Annual Target Sales Incentive - Up to 4 months**:

- **Office Season parking is provided, car allowance, petrol card, phone will be provided**:

- **Performance Bonus & Medical Allowances
**The Challenges**:

- Lead a team of 10+ technician team
- Need to generate service sales, yearly service sales target
- Management of the Service Department to include the responsibility for the
growth of the business and improvement of profitability.
- Taking service calls, resource scheduling, ensuring correct staffing levels are maintained, generating sales revenue, ensuring margins are suitable, stock and equipment controls, coordination with production staff.
- Management of the Staff in Service Department.
- Development and management of our service customer base.
- Assist the General Manager in the development of the Preventative Maintenance business, a specific growth target area of the business.
- Responsibility for the providing of informed and accurate technical advice to potential customers regarding servicing of the Company’s products.
- Responsibility for the prompt preparation of quotations for the supply, repair and installation of products as requested by potential customers.
- Accurately inform service clients about the schedule of their service request and the coordination between the service crews and customer for the timely and costeffective supply of service and products ordered by the customer.
- Assist in the detailing of production paperwork for the correct manufacture of the Company’s Door products as required by the client.
- Effectively negotiate and resolve any disputes in relation to customers, suppliers, or other interested parties that may arise in the normal course of doing business.
- Responsibility for the preparation of paperwork to initiate the raising of invoices
relating to product being serviced and to ensure processing and mailing prior to
the end of the month in which product was serviced.

**What it Takes**:

- At least 3-5 years of Related experience in it, with technical or mechanical knowledge.
- Excellent knowledge of company products to service customer requirements.
- Procifient in Microsoft office suite.
- Effective communication and building effective relationships.
- Well-developed organizational skills and ability to coordinate paperwork/reporting requirements.Efficient problem solving and Assertive with a positive attitude.

Joshua (R22107946)

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