.NET Application Support

2 weeks ago

Singapore UNISOFT INFOTECH PTE LTD Full time

**Roles and Responsibilities (All Required)**

a) Maintenance Support
- Provide Level 2 maintenance support for production systems (24/7 standby if required), covering user queries, analysis and investigation of issues, and ensuring issues are fixed as per requirement.
- Review incident tickets/ issues received, track and monitor the progress of the fixes to ensure compliance to agreed Operating Level Agreements (OLA)/ Service Level Agreements (SLA).
- Monitor service level dashboards, perform daily health monitoring and system capacity.
- Coordinate with internal teams (Infra/ DB/ Security/ Data Centre Ops) to detect and remediate incidents, problems and changes.

b) Application Changes Support
- Provide inputs on maintenance/ support requirements and, support system integration testing (SIT) and user acceptance testing (UAT) prior to deployment.
- Assist and coordinate in change management process and administration matters such as contract renewals, SSL certificate renewal.

c) User/ Vendor Management
- Provide periodic updates and reports to internal and user management.

**Requirements/ Qualifications**

**Must Have**:
a) Qualifications and Experience
- A recognized diploma / degree in IT or related discipline.
- At least 3-4 years of hands-on experience in software development and support.

b) Technical Skillsets
- .NET development
- MS SQL experience
- Ability to learn and pickup new technical skills quickly.

c) Business Skills
- Possesses good understanding of business requirements and IT strategies.
- Organised and possess strong discipline on managing tasks, especially those related to governance, risk and compliance.
- Good problem solving, analytical and communication skills, and a team player who can work in a dynamic and high performing environment.

**Good To Have**:

- Microsoft Professional Certifications (.Net).
- Understanding of ITIL process.

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