Senior Director Practice Management

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Business Administration
**Travel Percentage**:
25 - 50%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**What you will be doing**:

- Leads high-profile engagements, assigns tasks and holds people accountable. Gains trust and respect of each client by establishing and maintaining effective relationships. Understands and anticipates changing client needs. Expands revenue from existing clients.
- Develops new business opportunities by collaborating with sales resources, strategizing on “attack plans”, participating in prospect meetings and broader industry events, preparing proposals, contributing thought leadership and building references.
- Establishes, maintains and fully utilizes a team of qualified professionals by recruiting ahead of needs, motivating staff to reach full potential and actively tracking staff utilization.
- Contributes to divisional revenue, EBITDA and forecasting objectives.
- Makes timely, informed decisions and communicates rationale with factual accuracy and clarity.
- Adapts to changing business circumstances with appropriate actions and positive attitude.
- Drives employee engagement.
- Stays abreast of market and industry trends and project credibility in chosen area of expertise.
- Collaborates with other leaders throughout FIS.
- Builds organizational structure to meet business goals and objectives.
- Works with FIS talent acquisition to recruit people of high caliber.
- Mentors, motivates and guides performance of others creating an effective team environment.
- Sets appropriate standards of behavior and leads by example, addresses performance and behavioral issues in a timely and professional manner and recognizes, appreciates and leverages strengths of others to accomplish company objectives.
- Participates in setting business development strategy for defined geography or special practice area.
- Demonstrates technical competence in assigned consulting practice.
- Actively pursues opportunities to develop expertise and drive innovation.
- Develops, coordinates and participates in variety of educational programs.
- Develops thought leadership, represents FIS at industry events and participates in prospect meetings.
- Analyzes management reports and implement strategies to improve business performance.
- Effectively pursues and applies best practices to advance business and company goals.
- Promotes continuous improvement while seeking opportunities to grow the business, add value and maximize profit.
- Manages staff utilization, schedules and performance standards.
- Manages project profitability and client satisfaction.
- Understands and adheres to FIS policies and procedures, as well as governing laws and regulations.
- Complies with information security and risk management policies and take appropriate action to secure FIS’ business environment.
- Other related duties assigned as needed.

**What you bring**:

- Bachelor’s degree in business administration or law or the equivalent combination of education, training, or work experience.
- Minimum 10 years of regional experience handling large scale implementation of enterprise financial software
- Professional services or large consulting background is ideal
- Leadership, management, organizational, and team building skills.
- Analytical and problem solving skills.
- Ability to build relationships with C-level management, peers and others.
- Broad knowledge of regulatory requirements, financial institution operations, and risk management.
- Listening skills and ability to ensure open and candid two-way communication.
- Ability to expresses both facts and opinions clearly and concisely.
- Project management, productivity, planning, and workload management skills.
- Negotiation skills regarding complex issues
- Ability to work well under pressure and keep emotions under control during difficult situations.
- Adaptable and dependable in fast-paced, changing business environments.
- Strives for continuous improvement.
- Chooses the honest, ethical course of action and is consistent in word and deed.
- Relevant certification for area of expertise
- Relevant aptitude for area of expertise
- Willingness to travel at least 50%

**What we offer you**:

- Competitive salary
- Attractive benefits
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team

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