Senior Investigator

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: What do you need to know about the role: Global Investigations (GI) is seeking a highly talented, self-motivated and analytical individual to conduct internal investigations under the Global Financial Crimes & Customer Protection (GFC&CP) Program. Meet our team: As a member of the GI Internal Investigations team, this role is responsible for conducting and supporting confidential, sensitive, and high-risk investigations for the Company. We work as a team and collaborate closely with our partners within GFC&CP teams, Legal, Human Resources, Information Security teams and Products teams.

**Job Description**:
**Your way to impact**:
This role requires prior investigative experience relating to employee misconduct, to include potential violation of PayPal’s policies and procedures, ethical misconduct, and/or criminal activity. This position also requires a self-starter with the ability to think critically and strategically when handling investigations, seeing beyond the initial facts presented and reviewing information thoroughly and in a highly organized manner to drive the investigation to conclusion. This role also requires the ability to operate independently, manage multiple competing priorities with difficult deadlines, and exhibit a sense of urgency when necessary.

**In your day-to-day you will**:

- Lead sensitive and high-risk investigations, including conducting interviews of witnesses. Conduct deep-dive root cause analyses and identify opportunities to mitigate risk to the Company and its customers.
- Lead presentations and briefings related to investigative findings and root cause analysis.
- Effectively manage a case portfolio with focus on timely conclusion of end-to-end investigations, including clear, concise documentation of investigative findings and timely completion of regulatory filings, as needed.
- Support the broader GI program initiatives by developing and seeking out training for new and existing team members, and supporting the development of policies, procedures, playbooks, and internal tools to enhance the program.
- Develop and maintain familiarity with Company products and services, and related data.
- Build strong relationships with key partners and senior leaders. Engage and collaborate with internal stakeholders as needed.
- Maintain technical proficiency with several investigative tools and techniques, including both internal and external tools.

**What do you need to bring**:

- Bachelor’s degree required or equivalent work experience.
- Minimum of eight years professional experience conducting investigations related to cybercrime, complex fraud/AML, insider abuse, and/or high profile/high priority events.
- Experience at PayPal and institutional knowledge is preferred an