Operations Associate

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. With Polar Speed and Marken included, the UPS Healthcare division staffs 128 locations with 5,500 employees worldwide. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution in 58 locations worldwide, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production. Marken’s dedicated 2100 staff members manage 120,000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries. Additional services such as ancillary material sourcing, storage and distribution, shipment lane verification and qualifications, as well as GDP, regulatory and compliance consultancy add to Marken’s unique position in the pharma and logistics industry

**Main Duties and Responsibilities**:

- Ensure that all shipments recovered are arrived at time of arrival and checked against the manifest - confirm proper pieces and weight.
- Replenish shipments as required based on temperature requirements.
- Update milestones on Maestro accordingly.
- Create pre-alerts to agents based on location - ensure all pieces are scanned out and manifested - create flight plans for shipments.
- Ensure flight plans are correctly entered into transportation management system.
- Take inventory of shipment within facility and ensure its handled correctly based on temperature, delivery date, special handling instructions.
- Safe handling of Frozen & dry ice replenishment.
- Managing ‘On Hold’ and ‘Not OK to Send’ shipments according to procedures.
- Issuing airline airway bills for international shipments.
- Complete GxP documentation logs.
- Facilitate the dispatch and tendering of shipments to airlines as well as the recovery
- Identifying product keeping temperature and replenishment needs. Conditioning process for packaging.
- Prepare shipment papers in accordance to guidelines provided by the company.
- Arrange for adequate supply of shipping materials at all times.
- Receive, unload and place incoming inventory items appropriately.
- Responsible for reviewing appropriate documentation, labeling and markings as included with each shipment.
- Responsible for preparing the ‘Next Flight Out’ shipments.
- Post flight all departure to make sure shipments left on booked flight.
- Responsible for performing other duties as required helping the Operations Team to complete daily tasks.
- In charge of delivering and recovering shipments to and from airport.
- Responsible for making sure vehicle is secured while waiting to tender cargo at airline terminal or conducting a pick up at a site for a client.

**Requirements**:

- Understanding operating systems (Maestro) and SOP’s
- Experience with cold chain management / handling of dry ice
- Demonstrated ability to properly label shipments (weight, contents, orientation, overpack etc.)
- Airline booking procedures
- Data entry into TMS
- Ability to be flexible with shift hour coverage
- Dispatch experience desired
- Valid driving license (Class 3/4)

**Working Conditions**:
5-day work week, Monday to Sunday based on roster

Monday to Friday: 1400 hours to 2300 hours
Saturday: 0900 hours to 2030 hours
Sunday: 0900 hours to 1800 hours
PH: 0900 hours to 1800 hours or 1400 hours to 2030 hours

**Experience**:

- cold chain / dry Ice: 1 year (preferred)
- Airline booking procedures: 1 year (preferred)

License/Certification:

- Class 3/4 Driving Licence (preferred)

Shift availability:

- Day Shift (preferred)