Outlet Manager

COMPANY DESCRIPTION

NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises.

DESIGNATION : Outlet Manager - 527 Pasir Ris

RESPONSIBILITIES

Reporting to the Area Manager, your responsibilities include but are not limited to:

- Manage and ensure smooth operation of the food court (aircon/ Non-aircon).
- Ability to lead and set directions as well as provide guidelines to the operation team according

to company SOPs and operational workflows.
- Provide development plans to team members in accordance with the company's KPI.
- Identify relevant courses for the team members.
- Monitor the outlet's Profit and Loss and provide solutions to improve the bottom line.
- Propose activities according to market needs.
- Provide yearly sales budget proposals for the outlet.
- Maintain good working relationships with landlords, relevant authorities/ agencies, licensees and sub-contractors.
- Assist inspectors of relevant authorities/ agencies such as NEA, MUIS and Civil Defense during outlet inspection and follow-up actions.
- Liaise with landlords on building matters, joint promotions and events.
- In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with licensees.
- Responsible for sourcing and recommending suitable food types to fill up vacant stalls.
- Conduct regular checks on food quality and provide feedback to licensees.
- Ensure selling prices of stalls according to licensee agreements.
- Assess and provide evaluation of subcontractors' performance.
- Supervise and provide guidance to licensees and cleaning contractors to provide high quality

of service and achieve housekeeping excellence.
- To plan and carry out M&E works according to schedule.

**Administration**
- Planning work schedule of the team.
- Review staff performance and provide recommendation on staff confirmation, promotion and

training to enhance their work performance.
- Handle disciplinary issues, grievances, disputes and work tension among the team.
- Handles the termination procedures as per company's guideline.
- Effectively communicate company policies and procedures to team members, licensees and

contractors etc.
- Accountable for outlet float money, petty cash and daily sales collection.
- Responsible for ensuring licensees' daily sales received, are correct and being bank in.
- Timely submission of outlet reports.
- Prepare and submit monthly Branch Manager reports to Area/ Assistant Area Manager.
- Ensure proper cost control on all expenses according to budget.
- Carry out necessary actions against licensees and contractors for non-conformance in service,

housekeeping and agreements.
- Any other assigned tasks

QUALIFICATIONS

**Qualifications & Requirements**
- Preferably with Diploma in F&B, supply chain or related courses
- Preferably with at least 3 years' supervisory role in F&B sector
- Possess good knowledge of WSHA, HACCP & MUIS regulations
- Hands-on with good problem-solving skills relating to food court operations and customer issues

Ability to foster positive working relationships