People Operations Specialist

**Who we are and what we do**

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

**Why should you be part of Deel's success story?**

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

**Responsibilities**:
HRBP Support

Support the HR Business Partners with core people functions requiring individual or bulk uploads of documents, data or information changes, team member role or compensation impacts, and contractor/employment agreement impacts (including offboarding, performance management, compensation and promotion cycles, etc).

Help HRBP in creating reports with required fields from our HRIS and other systems to allow us to run HR Analytics.

Help us ensure best in class team member support when responding to questions and resolving issues including team member employment or service verifications, access requests and claims.

Talent Acquisition Support

Support Talent Acquisition with the creation of offer letters, employment agreements, and contracts across multiple platforms, with specific attention to detail to the complexity of hiring globally and creating country or province specific hiring documentation.

Partner with Talent Acquisition to track new hire onboarding progress and completion in HRIS, coordinate to ensure all new hire forms are accurately completed across all systems of record and returned within the required timeframe to begin work on start date.

People Operations Coordination

Document, implement and work to improve upon processes, procedures and programs relating to the team member lifecycle that you are working on to ensure we have adequate process documentation.

Ensure the timely systems input of critical people impacts e.g. unemployment claims, offboarding and job information changes including compensation, promotions and transfers.

Own the creation of team member documentation including contracts, amendments, employment agreements, and other documentation as required for new hires and internal transfers.

Accountable for HRIS data including team member records and information changes such as promotions, terminations and transfers. Ensuring the integrity and accuracy of all people data both in the HRIS and ancillary systems.

Ensure timely and accurate processing of background checks.

Serve as a primary point of contact for internal team member support providing self service resources and knowledge to answer or respond to internal team member inquiries.

Responsible for accurate and timely processing of internal team member requests, both individual and manager, for our People workflows in JIRA to include but not limited to requests for reimbursements, notification of leave events, requests for data or information, onboarding, offboarding, etc. Follow the prescribed protocols for responding to and executing on these requests, sending individuals to self service, or escalating to the appropriate person.

**Requirements**:
Prior experience in an associate, specialist, or generalist HR or customer support role ideally within a growth-stage tech company with exposure to either an all-remote environment strongly preferred.

Must be located in either Philippines or India.

Ability to follow complex protocols and instructions for workflows to include various types of contracts by country, differences in benefits and compensation across different countries and employment status, etc.

Prior experience with applicant tracking systems, HRIS, JIRA Service Desk, or other systems in the HR technology stack highly preferred.

Ability, and desire, to work within a distributed team and as a successful and effective individual contributor in a fast-paced, changing environment.

Strong verbal and written communications with the ability to effectively communicate at multiple levels within the company.

Strong problem solving and organizational skills - able to manage multiple priorities in a dynamic and occasionally ambiguous environme