Head of Investigation Apac, Trust

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As a Head of Investigations on our Trust & Safety team, you will manage a group that provides operations support and analysis of platform threats across languages and different issue verticals. You will work cross-functionally with product managers, program managers, operations, policy, and communications teams; to find gaps in current threat response processes such as detection and mitigation.

Your team will be responsible for metric changes and escalations across multiple channels with high quality, accuracy, and speed, monitoring alerts, and doing deep dives and investigations. You will establish tools and processes to take out bad actors and content at scale from the platform. You will lead the monitoring of trends, patterns, find gaps and come up with solutions to address them. Based on your teams' findings, you will be using data to influence other teams to make necessary improvements in abuse fighting processes.

What will I be doing?
1. You'll manage a talented team of Investigation Analysts that are monitoring and investigating emerging trends on the platform in order to (1) develop immediate mitigation strategies and (2) develop insights for our Policy, Product and Operations partners.
2. You'll collaborate with cross-functional partners (content policy, product management, data analytics, operations, engineering, algorithm) to identify, assess and resolve related issues in our products.
3. Self-identify gaps, problems, needs and come up with robust solutions.
4. You'll influence product and policy development by providing key insights on the vulnerabilities detected on the platform.
5. You'll manage the performance and goals of your team, develop the roadmap, and take responsibility for key metrics.

**Qualifications**:
What should I bring with me?
1. You have experience in Trust and Safety, or related areas such as Fraud, Integrity, or management of social networking.
2. You have 5+ years of experience in managing and leading teams, including objective setting and performance reviews.
3. You have an operational skillset and focus combined with experience in coordinating projects, working closely with engineering and design teams together with other partner teams to guarantee effective execution of product plans.
4. You have proven data analysis skills.
5. You have proven experience in working with cross-functional and global teams.

**Even better if**:
1. You have experience in content moderation or moderation quality assurance.
2. You have practical experience with some Trust & Safety issue areas and content problems associated with it, such as Minor Safety, Violent Extremism, Adult Nudity, Illegal Goods, Bullying and Harassment or Hate speech.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.