Application Support Consultant
4 days ago
Handle complex incident management
- Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
- Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs
- Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
- Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
- Collaborate with technical teams to address product-related service issues and recommend improvements
- Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement on findings root cause to implement solutions
- Ensure documentation is up to date for all operational processes, incidents, and service management workflows
- Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
- When/where required, be contactable for escalations and support, on and on-call standby basis during out-of-date hours.
- Operating System: RHEL 7/8
- Database: Oracle 19c, RAC, DB/HSM Vault, Data Masking, Golden Gate, Active Data Guard
- Minimum 2 - 3 years’ experience in ACM domain, where applicable.
- Airline experience and/or ATI know-how
- Recognized industry certifications such as RHCSA/RHCE, Oracle certified professional - ITIL v4 Foundation Certificate
**Job Types**: Full-time, Permanent
Pay: $8,000.00 - $9,361.00 per month
**Experience**:
- scripting and automation: 3 years (preferred)
- Linux/Unix and Windows OS: 3 years (preferred)
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