Technical Support Specialist

20 hours ago

Singapore CONSTELLAR GROUP PTE. LTD. Full time

4 years exp

**Roles & Responsibilities**

Digital Technology Office (DTO) is tasked with digital transformation of the business and running day to day IT operations. This role is part of the Integrated Technology Services and requires a diverse and flexible skillset for supporting the wide set of services. We are seeking a Technical Support Specialist to assist in the support of our services at one of the most critical connections points with our business units. Our goal is to deliver excellent technical/non-technical support with outstanding customer service, satisfaction and timeliness.
- Ensure the high level of customer service in a collaborative environment with a keen focus on helping people resolve issues and problem as the first point of contact at the IT Services (i.e. Helpdesk).
- Troubleshoot or escalate issues and requests in a timely manner while communication clearly and proactively throughout the customer’s experience until resolved.
- Install, modify and update drivers, operating system and computer software.
- Ensure proper recording, documentation and closure of incident tickets and service requests while gaining the knowledge and experience on IT Services procedures, products and services.
- Management of tickets, end-to-end, using cloud based IT Service Management Software.
- Maintain an inventory list of computer systems, software, and peripherals using Asset Management tool and Excel.
- Provide technical leadership and mentoring for a team of 2-3 people within a technical support environment.
- Observe and comply with Constellar’s policies and procedures in compliance with organization aims and objectives.
- Support Events for IT related request such as provision of IT devices, printing, network and WIFI.

**Job Requirements**
- Diploma/Degree in Computer Science or Information Technology or Engineering
- Proven relationship skills that carry across the technical spectrum and multiple geographical locations
- At least 4 years of experience in support and troubleshooting Windows and Mac OS including mobile devices (iOS and Android mobile operating systems)
- At least 4 years of experience with setup and configuration of end-user desktop and laptop computer hardware, software, phones and peripherals (photocopiers, printers, and LED signages).
- Able to work proficiently with mínimal daily guidance and bring mature seasoned skills.
- May required to work after office hours or weekend due to event support and project implementation.
- Excellent problem-solving and interpersonal skills
- Good written and verbal communication skills
- Add advantage with Microsoft Certified Solutions Associate on Windows 10 and/or AppleCare Mac Technician (ACMT)

With an extensive global footprint and over five decades of experience curating innovative event and venue experiences for businesses and consumers, Constellar offers customisable digital and hybrid event and event space solutions that help expand global business networks and enable cross-industry collaboration.

Constellar aims to be a MICE industry champion of growth activating impactful networks for sustainable growth, setting the highest standards of engagements worldwide.

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