Junior Csm

5 days ago

Singapore Au10tix Full time

**Who we are**:
**We are now on the lookout for a Junior CSM to join our team in Singapore.**

**Responsibilities**:

- As a CSM you will be part of a global team whose mission is to enable our customers to prevent fraud more effectively and win customers more efficiently.
- Be a trusted advisor to our customers by establishing an excellent rapport.
- Understand the business needs, technical requirements, and processes to deliver value.
- Collaborate with sales, sales engineers, product and R&D.
- Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new services.
- Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
- Address customer problems directly, when possible, and educate them on how to do so themselves going forward

**Requirements**:

- 2 years' experience as a Customer Success Manager in B2B companies.
- Project management experience with excellent organizational skills.
- Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.
- Ability to work independently as well as to operate alongside global teams.
- Strong analytical and problems solving skills.
- Strong technical orientation.
- Bachelor's Degree in exact sciences or engineering fields.
- The position is in hybrid mode and will also include traveling to clients in Singapore.

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