ServiceNow Specialist – CSM Focus

5 days ago


Singapore CAREERALLY PTE. LTD. Full time $100,000 - $120,000 per year

We're looking for a Lead ServiceNow Specialist to champion the Customer Service Management (CSM) module —serving as the in-house subject matter expert for platform architecture, configuration, and performance.

What You'll Do:

  • Serve as the internal SME for ServiceNow CSM, owning both functional design and technical implementation
  • Deep-dive into application layers to debug, troubleshoot, and resolve logic defects in scripts and configurations
  • Configure and enhance CSM modules while ensuring scalability and best practices
  • Evaluate issues across multiple layers (UI, Business Rules, Workflows) to ensure full-stack stability
  • Support DevOps in CI/CD pipeline implementation
  • Keep up with trends and recommend new tools or approaches
  • Collaborate across teams to align solutions with business needs
  • Mentor junior team members and conduct code reviews

Requirement:

  • Degree in Computer Science or related field
  • 5+ years of proven expertise in ServiceNow, with deep experience in the CSM module
  • Strong understanding of both functional workflows and technical configuration within the platform.
  • Ability to identify, trace, and resolve logic-level issues in scripts and customisations
  • Confident with platform design, scripting, integration, and DevOps alignment
  • Java/backend experience is a plus
  • Experience working with AWS services and cloud-based integration
  • Certifications in AWS and ServiceNow are a bonus

Salary will commensurate according to Candidates' Work Experience & Qualifications

We regret that only shortlisted candidates will be notified.

Careerally Pte Ltd | EA Licence: 24C2215

Frieda Chan | EA Reg No: R2199193



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