Sr. Technical Consultant

**The Offer**
- Join one of the select ServiceNow partners in SEA at its inception and play a pivotal role in shaping its future.
- Exciting opportunity to work closely with Enterprise IT, ServiceNow, and Management Consulting industry veterans, who have built and scaled businesses across APAC.

**About Employer**

DT Systems is a pure-play ServiceNow partner in Southeast Asia with a sole focus on delivering maximum value for our enterprise customers.

We are a proven team with unparalleled expertise in Technology Operations, Full Stack App Development, Product Management, Customer Success, COE Operations, and Management & Process Consulting.
Our certified ServiceNow architects, developers, consultants, and project managers, deliver innovative frictionless solutions that enhance the ServiceNow experience.

**The Role**

The role of a ServiceNow Senior Technical Consultant includes collaborating with the engagement and client teams to coordinate, plan, and deliver ServiceNow projects. You are a credible advisor to junior consultants who deliver work products across the focus areas mentioned above within the organization and to client contacts.

Key responsibilities:

- Drive the implementation and delivery of ITSM technology enablement services using ServiceNow ITSM, IT Operations Management (ITOM), Configuration Management Database (CMDB), and Common Service Data Model (CSDM).
- Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.
- Lead ITSM, ITOM, and CSDM enabled process workshops.
- Design, develop, and implement Service Catalog workflows, ITIL processes, ITSM, ITOM, CMDB, CSM, etc. modules within the ServiceNow platform and integrate with external systems based on customer requirements.
- Implement considering ServiceNow best practices and standards.
- Design and develop extensions to ServiceNow data model in support of requirements towards ITSM, CMDB, CSM, and other modules.the ServiceNow data model to support requirements for,
- Provide 2nd/3rd level ServiceNow support, resolve incidents/enhancements/defects writing, debugging, and testing using a mix of JavaScript and server-side Java.
- Produce and maintain detailed system documentation, including design specs, solution proposed, unit testing, tech notes, etc.
- Assist in the scoping of new opportunities and design tools and techniques to deliver efficiently.
- Ensure each artifact produced, each configured technical component, and all personal interactions are of the highest quality.

**Ideal Profile**
- You possess a Bachelor’s degree in Computer Science, Information Technology, or a related field.
- You have at least 5 years of experience as a ServiceNow Platform Administrator
- You possess solid hands-on knowledge of ServiceNow platform configuration, customization, and administration.
- You are familiar with the ITIL framework and have experience in ITSM module administration.
- Knowledge of ServiceNow modules, including ITSM, ITOM, CMDB, and CSM is advantageous.
- ServiceNow Certified System Administrator (CSA) certification, ServiceNow Certified Implementation Specialist (CIS) certification(s) in the mentioned modules is preferred.
- You have solid experience with agile methodology, creating process designs, and technical designs, defining user stories, working with onshore/offshore development teams, leading user acceptance testing (UAT), and providing the necessary end-user training to deliver the proposed solution.
- You can work collaboratively in a team environment and communicate effectively with stakeholders.
- You have experience with engaging and managing a variety of stakeholders with an ability to consult, provide recommendations, and develop solutions using ITSM solutions.
- You possess a strong analytical mindset along with solid communication, presentation, and interpersonal skills.
- You keep yourself updated with ServiceNow releases and industry knowledge to recommend enhancements to clients.