Customer Support Lead, Sea
2 weeks ago
The incumbent will be part of our Global Customer Service team, running a 24x7 (follow the sun) service operation. As a Customer Service Lead (CSL), he/she offers a first
**What you’ll do**
- Respond to questions, requests and problems received via our communication system
- Analyse and investigate issues making use of our Knowledge Platform and other diagnostic tools
- Document and codify knowledge and responses to issues such as help articles how to articles, onboarding documentation and communication templates
- Ensure customers receive prompt and efficient support and answers
- Give accurate follow up to bugs and feature requests, by informing the product development teams
- Responsible for accurate case documentation in ticketing system
- Setup playbooks and constantly looking for improvements and strive towards a decrease in effort for the customer
- Willingness to work weekend shifts as well
- Ability to identify and grow talent, lead and motivate and coach team members to establish and develop an effective team and manage team’s performance to continuous achieve targets
- Leading day-to-day operations - ensure consistent quality and efficiency across various channels
- Aligning and collaborating with other Global Customer Service Leads to ensure a globally consistent and higher performing service organization
- Bachelor’s degree: either technical or social
- You get a kick out of helping others forward, and providing a great experience comes naturally to you
- Strong verbal and written communication skills
- Experience in leading a team is preferred but not necessary. Those with no experience managing a team but with more years of experience will also be considered
- Have experience with, or keen interest in APIs, SaaS and other internet technology
- Fluent in English and at least one other language
- You have a growth mindset
- Relevant service experience, preferably in the software industry is an advantage
-
2026 Sea Global Management Associate Program
3 days ago
Singapore SEA Singapore Full timeThe Sea Global Management Associate Program (Sea Global MAP) is Sea’s 2-year flagship program for aspiring graduates who seek to create a purposeful impact with technology and become future leaders of the industry. The program consists of 4 rotations that are 6 months long each, for you to gain in-depth and diverse exposure across our Core Businesses: (1)...
-
Senior Executive
3 days ago
Singapore Sea-lead Full timeSenior Executive - Business Process Management Department: Business Process Management Experience required: 2 - 4 years Job title: Business Process team Grade: (Specify Grade)Department: Business Process Management Direct reports: N/A Reporting to: (Specify Supervisor)Dotted line reporting: N/A Job purpose: The Business Process team supports and coordinates...
-
2026 Sea Global Management Associate Program
3 days ago
Singapore Sea Full time2026 Sea Global Management Associate Program (Garena)Join to apply for the 2026 Sea Global Management Associate Program (Garena)role at Sea About the Team: The Sea Global Management Associate Program (Sea Global MAP)is Sea's 2-year flagship program for aspiring graduates who seek to create a purposeful impact with technology and become future leaders of the...
-
Data Analyst
3 days ago
Singapore SEA Singapore Full timeSea is the leading consumer internet company in Southeast Asia and Taiwan. Our mission is to better the lives of the consumers and small businesses of our region with technology. We operate three industry-leading platforms across digital entertainment (Garena), e-commerce (Shopee) and digital financial services (Monee). Our three platforms share substantial...
-
Singapore SEA Singapore Full timeSea Limited (NYSE: SE) is a leading global consumer internet company founded in Singapore in 2009. Our mission is to better the lives of consumers and small businesses with technology. We operate three core businesses across digital entertainment, e-commerce, as well as digital payments and financial services, known as Garena, Shopee, and Monee,...
-
Customer Relationship Management Lead
2 weeks ago
Singapore Organon Full time**Job Description**: Organon is a Women’s Health Company that believes in a better and healthier every day for every woman! We are a passionate, global community of thousands dedicated to redefining the future of women’s health. Our mission is to deliver impactful medicines and solutions for a healthier every day. But what really makes it work at Organon...
-
Manager - Procurement
3 days ago
Singapore Sea-lead Full timeJob purpose The Purchaser supports the Technical Department by handling day-to-day procurement operations in alignment with the company’s policies and procedures The role is responsible for sourcing, processing, and coordinating orders for vessel spares, services, and supplies while ensuring timely delivery, cost-effectiveness, and full compliance with the...
-
Program Coordinator
3 days ago
Singapore Sea Limited Full timeExperienced (Individual Contributor) - Drive research alignment between AI Lab and wider business. - Manage and coordinate research projects, events and meetings. - Cultivate relationships and initiate win-win programs with external research partners. - Build up the supporting operations of the Sea AI Lab to improve research throughput. - Recommend and...
-
Sea Transportation Lead
2 weeks ago
Singapore Solventum Full timeSEA Transportation Lead **Job Description**: 3M Healthcare is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science...
-
Senior Manager Equipment Management
3 days ago
Singapore Sea-lead Full timeSenior Manager or General Manager – Equipment Management We are hiring on behalf of our client, a leading global container liner company, for the position of Manager Equipment Manager OR General Manager - Equipment Management based in Singapore. Department: Equipment Management Grade: G or H Reporting to: Global Director – Equipment Management Direct...