Assistant Manager, Career Transition Program

1 week ago

Singapore Nanyang Technological University Full time

Are you a strong advocate for lifelong learning and seeking an opportunity to make a meaningful impact on individuals' career journeys? You will play a pivotal role in enabling individuals to access top-tier learning experiences and skill development opportunities tailored for career switchers, PMETs, and those aspiring to navigate successful career transitions.

**Responsibilities**:

- Manage inquiries related to our B2C career transition Programmes.
- Handle inbound digital leads and convert them into Programme enrolments.
- Identify opportunities for cross-selling and upselling to our existing learners, alumni, partner networks, and communities.
- Provide prompt, friendly, and comprehensive Programme advisory services to all prospective learners.
- Manage incoming inquiries and leads generated from our Sales and Marketing campaigns.
- Collaborate closely with the Business Development Manager, Career Consultants, and Partner organizations to cultivate a robust leads pipeline. This includes leveraging database marketing, participating in trade events, career talks, and conducting virtual and in-person information sessions.
- Maintain a dynamic opportunity funnel, actively engage in self-prospecting, and continually monitor progress.
- Generate essential reports on pipeline status, projections, and lead propensity.
- Offer proactive feedback and recommendations to enhance Programme offerings, lead quality, and streamlined processes.
- Collaborate closely with Business Development Manager, Career Consultant and Partners to achieve learner progression goals and revenue targets.
- Develop and implement lead generation initiatives to mitigate potential risks associated with meeting sales targets.

**Requirements**:
To excel in this role, you should have:

- Proven experience in selling professional services, career and manpower related services, or training Programmes.
- Exceptional phone etiquette, telemarketing skills, and effective communication abilities.
- A consistent track record of surpassing telesales targets.
- Prior experience in self-prospecting, database marketing, event marketing, and cold calling.
- A proactive mindset, coupled with a 'can-do' attitude and unwavering commitment to diligent lead follow-up.
- Exceptional attention to detail, complemented by strong organizational and reporting skills.
- A demonstrated ability to manage multiple tasks efficiently in a fast-paced environment.
- Self-motivation and adaptability to thrive in dynamic work settings.

Join our Lifelong Learning Solution team and empower individuals to achieve academic excellence, enhance their skill sets, and successfully navigate career transitions in today's ever-evolving landscape.

Hiring Institution: NTU

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