Senior Global Assignment Consultant

Position Summary

The Senior Global Assignment Consultant (SGAC) provides essential support to SIRVA’s corporate clients in managing the designated client’s personnel who are relocating outside of the U.S. for an international assignment.The GAC serves as the primary point of coordination for international assignees for the delivery of various assignment management services offered under their employer’s international assignment policies and procedures.
Whenever feasible based on business need, the SGAC will handle a caseload estimated at 60% of normal caseload and will ensure consistent practices are maintained across the account and be responsible for management/updating all forms utilized by GACs in the management of the relocation process. In addition, the SGAC will serve as a first point of escalation for assignee issues and will facilitate problem solving and issue resolution.
In order to be considered for this position, the individual must have 5+ years of relocation experience, have demonstrated knowledge in multiple aspects of global relocation (ie. Visa and Immigration, Home Sale, Home Purchase), received QS scores of 4.30% and must exemplify all of SIRVA’s core values at all times.

Functions and Responsibilities

60%
- Oversee the delivery of the entire spectrum of assignment management services, including policy counseling, destination services, household goods shipping, destination services, intercultural services, visa/immigration services, ongoing assignment support, and repatriation.
- Interpret the designated clients’ international assignment policies and procedures and evaluate different options in order to provide advice and consultation to international assignees based on their particular needs and country-specific requirements.
- Provide on-going consultation to the assignee during the entire length of the international assignment.
- Manage the expenses associated with the international assignment for designated assignees.

15%
- Coordinate with all internal departments/functions to ensure a successful assignee experience.
- Manage Global Certified Provider communication process and ensure quality of service delivery.
- Coordinate with Director, Global Account Management (DGAM) to achieve client goals; actively participate in quarterly and annual reviews, run reports as needed in response to client requests and recommend process improvements to drive efficiencies.
- Participate and coordinate weekly client meetings as required and become the knowledge expert on client policy and operating procedures.

15%
- Communicate/interface with the client’s HR contacts on relocation/assignment issues impacting the employee and family.
- Provide assistance with exception management, including recommendations on specific exceptions to policy.
- Provide assignee status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects and reports as requested.

10%
- Assign new authorizations and manage/monitor GAC workload accordingly.
- Ensure consistent practices are maintained across the account and maintain all forms required to support the account.
- Train new GACs on client specific elements as needed to service accounts and serve as the GACs first point of escalation for service related issues.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.