Student Care Officer, Office of Dean of Students

3 days ago

Singapore Singapore Management University Full time

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

DESIGNATION : Student Care Officer (2-year contract), Office of Dean of Students

RESPONSIBILITIES
- Pastoral Support and Guidance
- Provide pastoral support and guidance to students (undergraduate and graduate), particularly those with problems or potential problems, which include academic and personal issues
- Establish processes and procedures to manage students in various situations for consistency in approach and to continually review existing practices to improve quality and timeliness of service
- Be a point of contact for students and administrative staff in the various Schools
- Advise individual students on wellbeing practices and signposting them to appropriate resources as required
- Education and Outreach
- Plan and conduct workshops and activities for students on a range of topics related to holistic wellbeing
- Organise briefings and workshops for faculty on the University’s pastoral care support and early intervention services, so that they are able to detect students with issues early and refer to be given the necessary help and care
- Establish visibility and rapport with students through proactively reaching out to them through focus group sessions, roadshows, walkabouts and other programmes
- Manage and analyse findings from student pulse surveys, identifying needs and trends and propose/execute intervention/preventive measures

QUALIFICATIONS
- Bachelor's Degree. Qualifications in Psychology, Sociology, Counselling or Social Work will be advantageous
- Excellent written and oral communications skills
- Strong understanding and familiarity with higher education environment
- Strong interpersonal skills with student and staff populations
- Excellent organization, prioritization, and self-motivation skills
- Good computer skills including MS Office, and database usage
- Ability to effectively present information and respond to questions from students and staff
- Work in cross-cultural settings and strong interest in working with a diverse population of students
- Interact effectively as either a leader or as a member of a team and work collaboratively with other departments
- Adapt to changing assignments and multiple priorities
- Analyse feedback data and identify needs and gaps of the system in place
- Good co-ordination and organizational skills

OTHER INFORMATION

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