Customer Service Lead

5 days ago

Singapore WILSONHCG SINGAPORE PTE. LTD. Full time

**Title**:Customer Service Lead (Global Lifescience Manufacturing Business)

**Location**:Singapore

**About the role**:
Our client is a well-known Global Lifescience Manufacturing business, with exciting growth plans in Asia and beyond. The company has a significant presence in Singapore and the rest of Asia in terms of its reputable market position in developing high quality manufacturing and customized life sciences solutions, and takes pride in ensuring optimized end-to-end supply chain and procurement excellence to achieve maximized customer satisfaction.

**Responsibilities**:

- Lead and ensure smooth Quote to Cash order processing and effective cross border distribution fulfilment activities by working closely with commercial leaders essentially to support business expansion and growth
- Partner closely with related functions such as Warehouse Management and Logistics teams to drive entire customer purchase order (PO) lifecycle, from booking to shipment execution within the APAC region, including that of managing inventory and safety stock levels within Asia
- Act as the primary point of contact for customer escalations ensuring swift resolution in collaboration with manufacturing plants, commercial teams, or finance departments
- Active involvement in enabling smooth Operations Audits where required, by means of enabling strategic partnership with assigned 3PLs

**Requirements**:

- Bachelor’s Degree with at least 5 - 8 years of relevant experience in end-to-end **Customer Service and Order Fulfilment/Order Management**experiences
- **Direct Team leadership experience is mandatory for this role**:

- Excellent hands-on experience and knowledge in driving Supply Chain Excellence
- Excellent interpersonal communication skills to relay and/or drive process improvements across a global organization to important stakeholdersGood understanding of SAP and equivalent ERP system is highly preferred

**Interested? Here’s what to do next**:
**Singapore Employment Agency License No.**:16S8069

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