User Researcher

2 days ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $7,000 - $14,000 Per Month**Date Posted**
- 5 hours agoAdditional Details

**Job ID**
- 106882**Job Views**
- 1Roles & Responsibilities

Description
- At Chope, product designers spend our time solving complex problems for our 35 million diners and nearly 4000 restaurants across Asia. As Chope enters a period of rapid growth and expansion into new markets and customer segments, we’re doubling the size of our Product Design Team and are looking for a UX Researcher to help us continue to evolve our products.

In this role, you would work closely with business stakeholders, product managers, data analysts, and product designers to understand our users, and use these insights to shape our product strategy in both B2B and B2C space.

**As our User Researcher, you would..**
- Design and execute user research projects to address topics ranging from the specific and targeted (e.g. usability testing a checkout flow to solve user pain points) to the strategic and broad (e.g. concept testing a new service offering to identify product market fit)
- Be responsible for the entire life-cycle of research, from designing the approach, to recruiting participants, conducting research, and analyzing results
- Partner closely with business stakeholders, product managers, and product designers to define and execute a research roadmap that’s aligned with the company’s priorities
- Championing a user-centric approach within the whole organization by bringing along cross-functional stakeholders, while balancing business needs
- Collaborate with our Data team to combine qualitative and quantitative perspectives to even more deeply understand our users
- Help us manage, organize and draw insights from the stockpile of qualitative data we have from different sources (e.g. previous research, support tickets, social media, etc.)
- Help us define research best practices and improve our various tools and processes relating to user research

**Requirements**:

- 2+ years experience doing UX research at a product company, preferably a small to medium sized startup
- Exceptional storytelling and communication skills (both verbal and written/visual)
- The superpower to distill clarity from complexity
- A love for learning - you don’t know everything, but you have the potential to learn most things quickly
- Bonus: prior experience in the f&b industry is a plus

**Benefits**:

- Work with smart, motivated people who care deeply about our craft and are supportive of one another’s growth
- Ability to make a direct impact on the experiences we’re delivering to our customers
- Work in an environment that pushes you to challenge yourself and team members, learn new skills, and try out new things
- A great deal of flexibility over your work arrangements, time, and projects

Tags

user

researcher

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