Senior Client Manager

**Company Description**
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

Commercial Leadership
- Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion.
- Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio.

Pipeline and Strategy Management
- Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM).
- Leverage business acumen to identify and capitalize on untapped growth opportunities within clients.

Client Engagement
- Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities.
- Proactively leverage professional networks to generate new opportunities with existing clients.
- Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio.
- Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs.

Financial Management
- Accountable for revenue and profit forecasts and delivery.
- Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight.
- For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs.
- Ensure accurate financial forecasts, projections, and adjustments.
- Manage and mitigate risks effectively, including succession planning.
- Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics).

Strategic Planning and Execution
- Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals.
- Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio.
- Focus on building industry expertise and credentials to enhance client engagement and service delivery.

Operational Excellence
- Ensure compliance with governance, business rules, and regulatory standards.
- Embed critical initiatives and processes within the client portfolio to achieve strategic objectives.
- Foster a culture of high performance and continuous improvement within the team.

**Qualifications**
- Significant professional experience in client management or a similar role.
- Proven track record of delivering 20%+ revenue growth across a client portfolio.
- Extensive experience in developing and executing client strategies that drive business growth.
- Demonstrated success in managing account P&L and achieving financial targets.
- Experience in client engagement and building senior-level client relationships.
- Proven ability to collaborate and influence across various levels of an organization.
- Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus.
- Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs.
- Acknowledged by clients as the primary trusted advisor and contractual authority.

**Additional Information**
Discover some of the global benefits that empower our people to become the best version of themselves:

- ** Finance**: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus
- ** Career Development**: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership
- ** Learning Opportunities**:Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences
- ** Work-Life Balance**: Hybrid work and flexible working hours, employee assistance programme
- ** Health**: Global internal wellbeing programme, access to wellbeing apps;
- ** Community**: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.