Intern - Front Office

1 day ago

Singapore BIDEFORD HOUSE PTE. LTD. Full time

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet’s renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well Shambhala’s new flagship urban wellness space and a multi-label fashion retail space curated by Club 21.

**Responsible for **providing personalized and efficient guest service, including check-in/out assistance, guest inquiries, handling complaints, and promoting hotel facilities, while adhering to Leading Quality Assurance and COMO Hotels and Resort guidelines

**Tasks/Responsibilities**:

- Welcome guests professionally and provide personalized service.
- Assist guests with check-in and check-out processes.
- Familiarize yourself with room types, rates, and hotel facilities.
- Attend daily briefings and department meetings.
- Attend to guests' needs at the Front Desk, including special requests.
- Inspect guest rooms prior to arrival and ensure amenities are in place.
- Maintain stock of front desk supplies and guest amenities.
- Upsell hotel products and services.
- Handle guest complaints promptly and professionally.
- Report incidents, complaints, and suggestions in the daily logbook.
- Communicate effectively with other hotel departments.
- Ensure departing guests receive accurate departure information.
- Assist guests with luggage and provide information about the hotel and local area.
- Maintain cleanliness and organization of lobby and bell stand areas.
- Deliver messages and valet services to guest rooms.
- Promote hotel facilities to guests.
- Maintain impeccable grooming standards.
- Assist Front Office with additional tasks as needed.

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