
Account Manager
3 days ago
**About the Client**:
Our client is an **AI-driven voice solutions company**that transforms outbound prospecting. Their platform uses AI voice agents to conduct natural-sounding cold calls at scale, delivering up to 300% more qualified appointments while freeing sales teams to focus on closing deals. With operations growing quickly in Singapore and across the region, they are expanding their Account Management team.
**Job Purpose**:
As an **Account Manager**, you will be the **primary partner for clients**, ensuring they get maximum value from the platform. This is a role that blends **client success, data insights, and creativity**: you’ll manage relationships, optimise call scripts, review performance data, and collaborate with internal teams to deliver tangible outcomes.
**Key Responsibilities**:
- Act as the **trusted partner**for assigned clients, building strong and lasting relationships.
- Understand client business goals and **customise AI call scripts**to align with their messaging.
- Review call recordings and platform insights to identify **opportunities for improvement**.
- **Test, iterate, and optimise**call scripts to improve conversion and appointment-setting rates.
- Onboard new clients and guide them through **best practices**for AI-driven cold calling.
- Provide **proactive recommendations**to maximise ROI on the platform.
- Work with **product and engineering teams**to channel client feedback into the roadmap.
- Track account performance, prepare reports, and clearly communicate results to clients.
**Requirements**:
- **1+ years**of experience in **account management, customer success, or sales operations**.
- Strong written and verbal communication skills; able to adapt to different client personalities.
- Analytical and creative mindset—comfortable reviewing data and **crafting persuasive scripts**.
- Ability to handle high volumes of information (e.g., call reviews) and extract key insights.
- Resourceful, proactive, and independent; thrives in a **startup / fast-paced environment**.
- Passion for **sales, marketing, or AI technology**is a plus.
- Advantageous: experience in **B2B SaaS, outbound sales, or performance marketing**.
**Why Join**:
- Opportunity to work with a **fast-growing AI company**shaping the future of outbound sales.
- High-ownership role where you directly impact **client ROI and business outcomes**.
- Hybrid/remote flexibility and autonomy in managing client portfolios.
- Career growth opportunities as the company scales across markets.
**Application**:
**Review & Next Steps**
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Posted by
StaffGo Pte Ltd (EA Licence No.: 23C2993)
Poh Yong Shun (EA Personnel Reg. No.: R25152352)
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