Service and Delivery Manager
5 days ago
Responsible for:
- Delivery of purchased goods to customers in a highly professional and timely manner in line with company approach, use of IT system to organize deliveries.
- Trouble shooting customer issues in supportive and diplomatic manner.
- Maintaining positive relationships with customers.
- Identifying customer needs and overseeing service delivery within the business context.
- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Managing containers into the warehouse
- Managing and organizing the warehouse
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback to improve, and refine services.
- Remaining organized and meeting deadlines.
- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
- Supporting with deliveries when / if required.
- Ability to drive is required. Forlift licence is preferred.
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