Customer Relations Officer
23 hours ago
**Working hours and rest day**
Monday to Sunday : 9am to 7.30pm
Rest day : On a weekday once a week
**Jobs Title**
Customer Relations Officer
**Jobs Decription**
**Main Duties and Responsibilities - With Supervisory Role**
**Raeburn Park and Amber - Operations / Maintenance**
- Check in/out of guests (liaise with Sales team).
- Follow up on maintenance issues raise. _Ie. Power Trip, Fire Alarm, Lift breakdown, Air-con breakdown, Water supply disruption. Actively update in the chat group. _
- Attend to tenant’s complaint, action and follow-up.
- Routine maintenance inspection.
- Liaise with Management Agent / Contractors / Back office.
- Assists with the viewing of potential client.
- Keep record of the fire safety equipment (Alarm Panel, Fire hose reel, Fire extinguishers). Prompt Joan on the next servicing of this equipment.
- Attend to Fire Alarm beeping which indicate batteries replacement.
- Any Ad-hoc - ie assists contractor onsite, moving furniture (change of bed configuration)
**Condo units - Operations / Maintenance**
- Check in/out of guests
- Follow up on maintenance issues raised _Ie. Power Trip, Fire Alarm, Lift breakdown, Air-con breakdown, Water supply disruption. For all Condo units please report to Joan via the chat group _
- Attend to tenant’s complain, action it and follow up.
- Routine maintenance inspection
- Assists with viewing of potential client
- Assists in purchasing of procurements
- Arrange remedial/maintenance works for smooth handover of condo units.
- Any Ad-hoc work
- assists contractor onsite, logistic arrangement- store room management
**In-charge of**:
General air con maintenance. Delegate maintenance issues to relevant
department personnel. ISA do our own aircon servicing.
**º**Representative of fire alarm.
**º**Handle electrical tripping issue out of work hour.
**º**Assists with plumbing work issue out of work hour.
**º**As an emergency contact
**Housekeeping Supervisor**
Prepare daily housekeeping schedules.
Spot check at random apartment/studio/hotel room that are cleaned by housekeepers
Ensure thorough cleaning done for handover of apartments
Assists housekeeping cleaning or laundry (short of manpower)
**In-charge of Igloohome App Interlock**
Delete or add in master card
Programming of door cards
**In-charge of Door locks for Amber Property**
Programming of door cards
Change battery for lockset
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