Customer Relations Officer

2 days ago

Singapore Private Advertiser Full time

Core Responsibilities: Handle and resolve conflicts, feedback and complaints pertaining to the construction projects. Plan and launch public relation programs such as: preparing circulars, letters and notices to public and/or tenants/ residence. Attend dialogue sessions with the Client, Resident Committees, Citizens' Consultative Committees, Town Councils and any party as directed. Attend and provide administrative assistance and logistic support in Construction Working Committee meeting, as and when directed by the SO Representative. Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact. Conduct regular visits to residents and tenants affected by the works to gather feedback and keep them posted of work schedule changes and impact. Work closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities. Develop positive relationship and maintain good rapport with residents and different stakeholders. Participate in project's meeting, record minutes of meetings pertaining to the assigned project. Maintain proper record of all Customer Relations cases, correspondences and communication materials. All other associated co-ordination and submission works and documentations. Perform administrative and clerical duties. Ad-hoc duties as assigned. Minimum Educational Qualifications/Experience Required: GCE A' Level/Diploma Holder Good interpersonal and communication skills Min 5 years' experience in HDB projects preferred Able to multitask, good organizational and time management skills A good team player and willing to be stationed at the site office Good communication skills (verbal/written)#J-18808-Ljbffr

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