IT Support Coordinator

2 days ago


Singapore KSC CONSULTANTS PTE. LTD. Full time

Our client is an established logistics company, situated in West Singapore.

They are looking for an IT Support Coordinator, reporting remotely to IT manager based in Thailand.

**Purpose of Job**
- Being First Tier IT support for Singapore and Malaysia, and as a backup to other members in Global IT group
- Daily helpdesk on call for all pc problem of hardware & software.
- Daily maintenance IT devics
- According to department head directives, manage implementation of projects, time and communications

**Job Descriptions**
- First contact point for consulting and support of all IT-topics
- Procurement, configuration and administration of hardware and software
- Training and knowledge transfer of IT topics for employees (and external customers)
- Participation in implementing strategic goals and projects
- Digitalization and optimization of processes in cooperation with other departments
- Tech leadership role in matters concerning IT
- Responsibility for measuring and improving the IT-service quality
- Implementing IT-guidelines and procedures
- Manage an inventory of all IT hardware assets
- Support of customer interfaces (EDI, API, eLogistics) as well as customer support in cooperation with other departments

**Requirements**:

- Diploma holder in Information Technology; or equivalent
- Knowledge for Citrix, Lotus Notes, M365, Cisco Routers, Switches, Microsoft suite of softwares
- More than 3 years IT experience
- Excellent communication and organizational skills
- Good team work



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