L2 Support Analyst

4 days ago

Singapore ANTAES ASIA PTE. LTD. Full time

Contribute to IT projects for Antaes clients
- Be a team member of L2 production support team located across Singapore, Hong Kong and India to ensure 24
- 6 production support for the APAC region.
- Independently debug and propose resolution/work-around for complex production issues.
- Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
- Coordinate across various teams to effectively manage production issues and maintenance activities.
- Respond to user requests, incidents and follow up on problems in a timely manner.
- Ensure issues are reported, tracked, followed up and escalated timely.
- Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
- Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
- Communicate and provide status updates on issues to business users, management team and other stakeholders.
- Contribute to preventive system monitoring and alerting, where appropriate.
- Support Disaster Recovery Test and Business Continuity activities.
- Support IT Security activities e.g. health checks after security patches.
- Support end-of-day and end-of-month batch runs.
- Perform and coordinate regular maintenance activities.
- Analyze and challenge existing support processes to achieve continuous improvement.
- Contribute to the promotion of Antaes services on top of assistance provided to client.

**Job Requirements**:

- Education: Bachelor’s Degree

**Technical**
- JAVA/J2EE
- Websphere/Tomcat/JBOSS
- ORACLE PL/SQL
- COBOL
- UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc
- TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ
- ITSM tool: Service Now
- Sharepoint
- Database performance & SQL tuning experience is a plus
- Good technical troubleshooting and debugging skills.

**Functional**
- Strong understanding of stop list filtering, AML, social engineering etc.
- Working grasp of double posting accounting treatment.
- Understanding and experience in ITIL concepts.
- Possess good analytical skill and self-motivated

**Experience

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