Technical Service Manager

16 hours ago


Singapore ELLIOTT EBARA SINGAPORE PTE. LTD. Full time

The primary purpose of this job is to provide technical support in a timely manner to develop solutions to field technical problems, participate in root cause failure analysis, conduct engineering studies, and provide direct technical support to field service, service centers or customers.

Secondary job functions include providing support to Elliott Global Service entities with the region as necessary to sustain business activities.

Specific job responsibilities:

- Provide regional leadership and direction to technical service engineers.
- Acts as the technical focal point for the region servicing both internal Sales (field engineers and repair facilities) and external customers.
- Coordinate technical activities between the region and Sodegaura and/or Jeannette.
- Provides field service engineers support for major projects and overhauls.
- Acts as the regional arm of either Jeannette or Sodegaura for warranty investigations.
- Perform engineering and/or modifications or retrofit activity.
- Plan, perform, and direct major investigations, projects and related activities which require independent action and decision and can have a major financial impact with respect to warranty and company liability.
- Visit customers and equipment installation sites to obtain information to troubleshoot problems. Responsible for investigating, developing, presenting, and implementing corrective action.
- Collaborates with other departments to insure timely and effective problem solving of field problems for the assigned product line.
- Performs liaison function with other engineering departments on the specification, manufacturing, assembly, material quality, testing, repair, performance and operation for assigned products. Includes consulting with service groups on rerates, defective parts, new part orders, engineering studies and design changes.
- Assists with technical aspects of quote/proposal preparation when necessary.


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