Operations Excellence Intern
1 week ago
DepartmentOperations- LevelInternship- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Evaluate business performances and internal processes, while recommending improvements to achieve operational and financial goals
- Develop and implement performance improvement initiatives to meet business objectives, improve efficiency and internal controls
- Consolidate and review key operational performance on a daily basis and generate periodic performance reports for management review
- Collect data from multiple databases to create integrated views that can be used to drive decision making
- Manage KPI creation and design process with process owners
- Troubleshoot with stakeholders for any inaccurate and/or incomplete KPI performance data
**Requirements**:
- University Bachelor's degree and above
- Possess strong analytical and problem-solving skills especially in referring output in form of evaluation & status quo review.
- Proficient in Microsoft Excel/ Powerpoint
- Knowledge of SQL & Python is a plus
- Strong verbal and written communication skills
- Positive, team-player, and energetic attitude
- Work well with cross-functional teams and thrive in a dynamic work environment
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