Guest Service Team Leader

7 days ago

Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

**Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us**

The **Guest Service Team Leader (Service One/Telephone Operator)**is responsible for ensuring all communications relating to the hotel, both external and internal are action speedily and efficiently in accordance with the specified minimum standards. He/she is also responsible for the overall supervision of Service One.

**Our Expectations**:

- Maximize room sales and revenue for the hotel, maintaining a sales attitude at all times.
- Ensure the correct operation of the switchboard to effect a fast and efficient transferring of internal and external calls.
- Ensure all customer communications are transferred to the central distribution point for action and all customer queries or request are handled in a polite and efficient manner.
- Maintain the security of information relating to guest, customers and associates in the hotel.
- Ensure all guest requests including wake-up calls, handling of in-coming faxes, follow-ups on task/service request via the FCS Connect System, restaurant reservations and courtesy calls to guests are actioned speedily and in accordance with laid down procedures.
- Ensure all charges are allocated in accordance with the hotel credit policy.
- Ensure all duty shift procedure checklists are continuously monitored and all tasks completed by the end of shift.
- Understand our products and services with high level of knowledge of the hotel and local area.Inform all relevant feedback from either customers or other departments to the Service One Manager.

We are looking for a self-motivated individual with excellent interpersonal and communication skills. You should have an eye for detail yet creative and nimble with ability to adapt to ever changing requirements and needs of our guests. If you have at least two years of relevant experience in the hospitality industry, write in to have a chat with us
- We are also dedicated to providing equal employment opportunities, including individuals with disabilities._

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