Director, Franchise

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Director, Franchise

Position: Director, Franchise

Location: Singapore

About the Opportunity:
MasterCard operates the world’s fastest payment processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won’t stand still in developing new and better ways to keep payments safe.

About the Role:
This role offers a dynamic and energetic individual to enable customer participation in the Mastercard global ecosystem. Critical to Mastercard, Franchise enables the Mastercard network to scale and monetize our capabilities. With growing digitization, multi-rail opportunities and new customer segments, this role will offer exciting opportunities to reshape, drive and scale existing as well as new businesses. The individual will have customer facing opportunities to enhance ecosystem performance, enabling value add to participants.
- They will work hand in hand with the Division and Country Leadership and be engaged in strategy development, enabling deals with new customers/customer segments, driving performance optimization in the ecosystem
- They are customer-focused, enabling businesses to be conducted expeditiously
- They will lead and drive execution with internal stakeholders and external customers.
- They demonstrate business acumen, creativity in solutioning across traditional/core businesses, evolving digital, multi-rail and new payment flow opportunities
- They will communicate and provide thought leadership within the Division and to Customers
- They possess breadth of knowledge across all Franchise verticals, payments industry knowledge, regional experience
- They will be a Franchise expert and a valued advisor to the Business / Product teams

Accountabilities:
1. Proactively engage and provide guidance and ensure early engagement on strategy and execution of initiatives

2. A trusted advisor and go-to person for internal and external stakeholders on Core, Architecture & Standards, Dispute Resolution Management, Innovation, Customer Engagement Performance

3. Deliver Franchise revenue from Franchise Management Programs, Franchise Solutions advisory services

4. Engage with Customers to build and deliver Franchise related services as well as generate sales leads for Mastercard Value Added Services

5. Be a strong collaborator with Account and Product teams to enable new opportunities in core businesses, processing initiatives, multi-rail flows, new customer segments (instalment providers, fintechs) that go to Extending the Franchise

6. Support measures to counter disintermediation, nationalism and localization threats

7. Provide thought leadership, drive resolutions and delivery of initiatives through cross functional engagements at Divisional, Regional and Global levels

8. Partner with Business Development, Product, Account Teams, Customer Risk, AML, Customer Delivery to create and implement solutions for strategic initiatives

9. Ensure Customer Onboarding is executed with CRM principles, within SLA timelines for a seamless and delightful customer experience

10. Ensure a risk-based approach for Customer engagements and business initiatives

11. Be well-versed with the regulatory landscape

12. Identify process efficiencies as well as improvement using automation and simplification technology

13. Participate in Division Management and/or Business meetings; communicate Regional strategies, initiatives, and best practices

14. Collaborate and communicate to ensure overall alignment across country, regional and global levels

**Requirements**:

- Possess a strategic and business mindset
- Successful track record in payments, translating strategies into large scale programs and adapting them across business and/or markets
- Demonstrated business acumen and learning agility
- Ability to work in a high paced team environment
- Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility
- Self-motivated, people-centric and results-oriented
- Dem