Av Engineer

**Primary Job Responsibilities**
- Managing Video Conferencing Equipment example Cisco, Tandberg Systems & Polycom Systems
- Provide support in using Cisco video conference solution, MS teams and Zoom meetings, webinars for the Audio Video conference and presentation in classrooms and meeting room
- Manage Daily Operations of Audio-Visual Equipment and Video Conferencing Rooms; Point to Point Video Conferencing meetings, (MCU) Multi-Party Conferencing meetings, trainings and presentations, video recording & editing as well as equipment redeployment
- Preventive maintenance of Audio Visual equipment
- Support video editing and recording work
- Support single and hybrid model teaching - physical + virtual classrooms
- Provide Audio Visual support for events, example graduations
- Troubleshoot and resolve in class Audio Visual incidents with priority
- Prepare and set up Audio Visual requirement prior to start of classes/events
- Discuss and support business user in Audio Visual requirement and solutions
- Manage incidents and requests and knowledge base through ServiceNow ticketing system.
- Provide level 1 & 2 technical support for workstations, laptops, tablets, peripherals and other supported computer-software and hardware related devices on day-to-day operations.
- Provide technical support for mobile devices, zero clients (Wyse), LAN & Wireless networking & Network printers (HP, Fuji Xerox and Lexmark).
- Onsite technical support for Microsoft Windows (7, 8, 10) Mac OS 10.10 and higher. Microsoft Office for Windows (2010, 2013, 2016), Office for MAC (2011 and 2016) including MS Teams, OneDrive and WebEx.
- Simulation support (In-house/online business simulation software). Prepare the simulation environment in the designated “BOR” computers that participants will use to ensure a smooth run of the simulation.
- Participate in meetings to talk about the team’s challenges, process improvement and maintaining service delivery within the defined SLA.
- Keep the IT asset inventory updated and accurate in ServiceNow.
- Manage the mobile phone inventory and desk phone of staff for change, lost, damaged and vendor relations.
- Provide technical advice and recommendations to the members of the staff, faculty and students for their various IT computing needs.
- Share ideas, best practices, experiences, cross-train team members, knowledge transfer and promote teamwork in problem resolution.
- Maintain excellent customer service by communicating effectively, efficiently and in an appropriate manner with technical and non-technical colleagues at all levels. Soft skills Excellent interpersonal communication skill Experience and knowledge of Audio Visual equipment Have positive can-do attitude, team player, energetic and passionate with technology.

**Salary**: $3,000.00 - $3,800.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Health insurance
- Professional development

Schedule:

- Monday to Friday

**Experience**:

- Desktop support: 3 years (preferred)

Work Location: In person