Gss Sales Solution

**SINGAPORE, SINGAPORE**

**GLOBAL SALES**

**24-JUN-2025**

**REF #: 29049**

**HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)**:
Delta Air Lines is seeking a highly motivated and customer-focused Global Sales Solutions (GSS) Associate to support our top-tier B2B customers. This role is integral to Delta’s sales strategy, enhancing relationships with key corporate and agency partners through exceptional service and strategic support.
- Evaluate and resolve complex B2B customer inquiries at the first point of contact, including issues related to waivers, inventory access, fares, seat selection, and refunds.
- Build and maintain strong customer relationships by negotiating effective business solutions aligned with Delta’s sales strategy.
- Provide expert consultation to travel agency partners on Delta and partner airline policies, fare rules, ticketing procedures, and available resources.
- Collaborate closely with joint venture (JV) partners and internal departments (e.g., Airport Operations, In-Flight Services, Revenue Management) to ensure seamless service delivery
- Support the Sales team by attending joint sales calls, participating in customer events, and delivering agency training as needed
- Monitor market trends and share relevant insights with the GSS and Sales teams to inform strategic initiatives
- Partner with Revenue Management to negotiate group fares and secure seat inventory
- Demonstrate a strong understanding of Delta’s business principles and uphold the company’s “Rules of the Road” standards
- Maintain flexibility to work various shifts, including extended hours, weekends, and holidays, in support of a 24/7 global operation
- Embrace and promote diversity, equity, and inclusion in all aspects of the role
- Consistently practice safety-conscious behaviors in all operational processes

**BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING**:
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

- Industry-leading profit sharing
- A diverse & inclusive culture of People Engagement and an Environment of Open Door Policy
- Comprehensive health & wellness benefits including medical, dental, and life benefits
- Paid training includes instruction, observation, exams, and performance measures
- Unlimited flight benefits on Delta & Discounted Fares on Other participating Airlines under the Zonal Employee Discount Program
- Career development programs are available for your long-term career goals
- Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

**WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)**:

- Minimum of 2 years in a call center, customer support, or sales-related role
- Strong verbal and written communication skills in English, with accurate use of grammar, spelling, and professional terminology
- Familiarity with airline pricing, ticketing, and distribution systems is highly desirable
- Excellent interpersonal skills with the ability to collaborate effectively in a team-oriented environment
- Demonstrated ability to manage multiple tasks simultaneously with strong organizational and time management skills
- Willingness to travel occasionally and work evenings, weekends, and holidays as required to support global sales operations
- Comfortable working independently with mínimal supervision, open to remote work, and adaptable to changing business needs
- Embraces diverse perspectives and values teamwork to achieve shared goals

**WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)**:

- Native-level fluency in spoken and written Mandarin is preferred