Senior Delivery Architect

6 days ago

Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

We are seeking a highly skilled Senior Delivery Architect to lead the design and delivery of complex network solutions for enterprise customers.

This role combines deep technical expertise, customer-facing skills, and cross-functional collaboration to ensure successful solution design, implementation, and operational readiness.

The Senior Delivery Architect will also play a key role in strategic design governance and internal capability building.

**Customer Engagement & Communication**
- Work closely with customer architects to understand requirements and design tailored WAN/LAN and security solutions.
- Attend weekly customer meetings to track progress and ensure design implementation aligns with expectations and timelines.
- Deliver compelling **presentations to customers and internal management**, effectively communicating design decisions, risks, and recommendations.

**Solution Design & Delivery**
- Develop detailed network designs (WAN, LAN, routing, security) and oversee implementation.
- Drive end-to-end delivery, from architecture through deployment and testing.
- Ensure seamless handover of designs by acting as a **Technical Delivery SME (Day 1)**and ensuring readiness with the **Technical Operations SME (Day 2)**.
- Participate in the **Design Council (internal and external)**to review architecture, assess feasibility, and validate solutions through testing.

**Internal Collaboration & Governance**
- Support RFPs and pre-sales efforts, ensuring ESP’s capabilities address both Day 1 (setup) and Day 2 (operations).
- Collaborate with delivery and operations teams to address design challenges and align on best practices.Contribute to reusable frameworks, playbooks, and processes to improve consistency and scalability.

**Operational Excellence & Escalation Support**
- Ensure solutions are robust, secure, and scalable, meeting customer performance and availability requirements.Provide insights on Day 1
- Day 2 processes, ensuring smooth transitions into operational support.
- Lead or contribute to design validation, performance testing, and risk mitigation planning.
- **Be prepared to attend weekly calls outside of business hours**when required to support global or regional customers.
- **Provide on-call support during weekends or public holidays**for critical escalations or coverage, ensuring mínimal customer impact.Participate in RCA/RFO and to be presented to customer and internal management team.

**Skills for Success**:

- Proven experience in network design and delivery, with strong expertise in WAN, LAN, routing, and security Cloud and Automation.
- Strong understanding of network security,cloud,automation principles, frameworks, and best practices.
- Demonstrated ability to manage large-scale, complex network design deployments and operations.
- Exceptional presentation skills for both customer engagements and internal management discussions.
- Excellent collaboration and stakeholder management skills across multiple teams and organizations.
- Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
- Experience with Day 1 delivery and Day 2 operations processes is highly desirable.
- Strong analytical and problem-solving skills, with a focus on solution feasibility and long-term supportability.
- Flexibility to work during non-standard hours, weekends, or public holidays when business-critical escalations require support.

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