Senior Solutions Consultant

Job Description
- Senior Solutions Consultant (COBOL/Mainframe)

**T**his** is**Worldline**

At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Implementation Manager, then get ready to join our company.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team.

You will work for Worldline’s Merchant Services Global Business Line. This is a major international player in end-to-end Commercial Acquiring, Multichannel Payment Acceptance and Payment Terminal solutions. Merchant Services’ unique combination of payment, digital and transactional expertise allows merchants to boost sales and enhance the customer experience.

**The O**pportunity**

We have many hardworking and dedicated peers that would love for you to work with them. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. If you are a highly skilled **Senior Solutions Consultnat (COBOL)** who has a creative mind and passionate about delivering, then get ready to join our company

**Day-to-day responsibilities**
- Manage configuration of product source code.
- Provide support and assistance to customers, addressing their queries and ensuring satisfaction.
- Identify, diagnose, and resolve reported issues promptly.
- Disseminate updates and new developments related to products.
- Develop and test programs using COBOL in a mainframe environment.
- Participate in the preparation and execution of quarterly patch releases for customers.
- Manage the Product Support Hotline, ensuring timely and effective responses.
- Maintain a strong understanding of the software development life cycle.
- Knowledge of the office networking equipment and is able to install and configure the equipment such as routers and Zscalar.
- Troubleshooting, resolving, and communicating networking issues to other employees, including the global network team.
- Main person in charge of the migrating of the product support website to another platform.
- Undertake additional support tasks as required by the team.

**What are we looking for**

We look for big thinkers. People who can drive positive change, step up and show what’s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- All round knowledge of OS/390 Environment (CICS, TSO, JCL, CLISTS, ISPF, COBOL).
- Experience in coding batch and online CICS program in the mainframe environment.
- Possesses knowledge of the networking equipment and is able to communicate and solve any network issues with the global network team.
- Excellent communication and interpersonal skills, both verbal and written.
- Strong problem solving and analytical skills.
- Self-motivated, committed and energetic.
- Ability to work effectively in a team and independently.
- Familiarity with configuration management and support systems.
- Understanding of software development life cycle processes.
- Customer-focused attitude with a passion for delivering quality support.

**Perks and Benefits**

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Hybrid work model
- Birthday Leave plus more

**Shape the evolution**

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.
- Information at a Glance

**Request ID**:297386

**Posting Start Date**:12/5/24

**Job Area**:Technology

**Work Site**:Hybrid

**Contract Type**:Permanent

**Brand**:Worldline

**Job Location**:Singapore - Singapore