Technical Field Support Engineer

Did you know KONE moves over one billion people every day. We employ over 55,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life._
- We believe in improving performance through inspiring, engaging and developing our people. Personal growth is strongly supported and there are significant opportunities for career development. Joining us means you will be part of a global network of people, working in a culture that fosters innovation and empowers you to make a difference. _
- Why this role?_

A Technical Field Support Engineer provides technical support during the installation and commissioning of KONE products. He/she resolves technical issues identified by manufacturing and installation teams, working to ensure products are installed in compliance with KONE’s safety, process and quality requirements, without problems and on a timely basis.

He/she collaborates with other system providers (like BMS, Access control, etc.) to help commission and deliver a turn-key solution to the customer.
- What will you be doing?_

Remote and site support services for Front Lines and Supply Operations

Provide remote or on-site technical support for installation issues

Provide support also in digital, APF (Advanced People Flow solutions), software (Linux/Windows)

Provide technical support to ensure customer specification requirements

Product development

Piloting and implementing new product and solution

Method and tools development
- Installation method development
- Trouble shooting tools development

Quality:

- Create quality reports after site visits and list issues which require corrective actions
- List all helpdesk issues and forward corrective actions according to KONE process requirements.
- Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements

Safety
- Be aware and operate within KONE safety requirements
- Ensure each installation follows the global processes and guidelines
- Follow the safety procedures and rules of customers, partners and KONE.
- Report safety concerns
- Stop installation or lift operations if safety violation or hazards are detected
- Are you the one?_
- Completion of bachelor’s or master’s degree in Computer Science, IT, Electronic Engineering, or related field
- Intermediate knowledge of popular OS like Windows 7/10/11, Linux (Ubuntu)
- Knowledge of C#, SQL or Python is a plus
- Have strong interest in exploring new cutting edge technologies
- Cloud and open-source technologies; IoT
- Good communications (written and verbal), negotiation, and problem solving skills.
- Strong level of self-motivation and ability to work independently
- What do we offer?_
- Career progression opportunities within a global organisation
- Full-time role enabling you establish a function and make it your own
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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