Principal Product Experience Manager

JOB TITLE: Principal Product Experience Manager (Gro24/7)
- LOCATION: Singapore
- INTRODUCTION
- Do you want to work for a disruptive organization and be part of a digital transformation era and a successful team driving business forward? Are you resilient, driven and have the ability to thrive in a challenging fast paced environment? Can you work in periods of ambiguity and change, work with systems and see opportunities for improvement? Can you demonstrate outstanding interpersonal skills coupled with the ability to clearly articulate strategic messages in a compelling and exciting way? These qualities will be the foundation to your success as our new Global Principal Lead for Gro24/7
- A BIT ABOUT US
- We help small retailers stand out in a crowded marketplace by providing the products, the services, and the tools to buy smarter, sell more, and manage better. We combine the best of distributive trade expertise with digital skills to unlock tangible growth, by asking the right questions and working together with our retailers to build their businesses.
- Our vision is to provide exceptional service to 14 million small traditional trade stores in D&E markets, enabling them to grow their business and compete against organized trade and e-commerce, whilst sharing the wealth we create with the extended ecosystem, including our customers. We are lightening the workloads they face every day with our winning e-marketplace platform technology.
- We will do this by creating a “coalition of the willing”, by partnering with CPG companies (Principals) to offer the right assortment to the small underserved/uncovered retailers. This is a first-of-its-kind company founded by Unilever the leading CPG company in D&E markets, partnering with CPG companies across multiple global markets where the proof-of-concept has already been established and scale-up plans are all underway.
- ROLE SUMMARY
- This role will be aligned to the global Chief Principal Officer at Gro24/7. The role holder will build and lead the Global Product development for Principal experience within the Global Principal Hub.
- This role holder will build a robust product roadmap driving innovation for processes covering the end-to-end Principal experience right from on-boarding to business-as-usual engagement to create value for Principals that can be monetizable and provide a “win win” opportunity for the principals and the platform. S/he will do this by defining a “north-star” Principal experience by deeply understanding Principal needs coupled with robust external benchmarking and an ability to connect the dots on best-practices across industries. The role holder must simultaneously focus on the continuous improvement product journey based on voice-of-principals and deep connect with the markets/functions.
- To deliver outcomes, this will entail both charting the path and leading Principal specific products while influencing/shaping Principal interfaces on all relevant product canvases with a sharp focus on tools/automation to improve experience while driving scale/productivity. Hence, this role will interact closely with other Product Management and software development teams to drive rapid deployment at scale.
- KEY RESPONSIBILITIES:

- Define the Gro 24/7 approach to the product roadmap to deliver the Principal strategy and fine-tuning it basis on-ground learnings across markets. Managing the planning, development, roll-out and adoption.
- Partner with Principal/Category Managers, Country Leaders and key category functions to support defining priorities and operational goals to achieve our growth targets and develop/deploy the product roadmap to enhance the Principal experience
- Audit metrics regularly to identify product/tech opportunities to continually drive quality of Principal experience and improve efficiency across multiple sub-categories
- Collaborate with departments across the organization to support the improvement of tools and productivity on Principal experience
- Responsible for driving excellence in implementation and adoption of all the product features by instilling governance mechanisms, metrics and external benchmarking to ensure we consistently raise the bar.
- Proactively build and develop synergistic relationships with Global Gro 24/7 cross-functional leaders, Market Leaders, Principal/Category Leaders in markets by seeking feedback, providing consultation and collaboration to enhance the Principal experience.
- Internally, independently anchor discussions in top-to-top forums, build bridges with the operating leaders through formal & informal mechanisms. Sharp ability to translate this product solutions to address Principal opportunities/challenges
- Pioneering work to mine Principal feedback from various sources for continuous improvement of the product roadmap on Principal experience and monetization opportunities. Success is delivering best-in-class Net Promoter Score (NPS) from Principals collaborating with gro