Information Technology Operations Manager

1 week ago


Singapore SOURCEO PTE. LTD. Full time

An exciting opportunity has become available at one of the fastest growing IT companies in Singapore. We are expanding and actively looking for a highly motivated individual for the IT Operations Manager role that has experience in M365 cloud services.

**Responsibilities**:

- A well-rounder for all matters relating to operations management
- Align, track, plan and organize project activities and allocation of resources to meet deliverables from project objectives, within allocated budget
- Responsible for looking after 1st / 2nd line IT Support and IT Processes.
- Working closely and assisting in our IT project operations, implementation and execution
- Responsible for infrastructure roadmaps and disaster recovery services to mitigate future service interruptions
- Responsible for providing strong leadership for all matters relating to operations support, ITIL/ISO processes/guidelines and customer’s support experience with M365 to achieve service excellence
- Ensure compliance to both internal and external SLA
- Perform other related duties as assigned

**Requirements**:

- Bachelor’s degree or Diploma in Computer Science, Engineering, Information Science, Information Technology or any relevant degrees
- At least 5 years of relevant professional experience in the IT infrastructure field
- Good understanding of M365 cloud technology and have 2-3 years of experience on Microsoft M365 technology or equivalent.
- Proven track record of handling IT operations and infrastructure support escalations (eg. network systems, storage)
- Highly-motivated self-starter who will undertake all activities to the highest professional standards
- Ability to work with, communicate effectively with, and influence all levels of the organization
- Solution driven, able to react quickly and resolve issues so the workflow can continue



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