Information Technology Support Specialist

Overview Information Technology Engineer – Field Support AVASO Technology Solutions - Singapore Job Opportunity: AVASO Technology Solutions is looking for an experienced IT Field Engineer (Level 2)to join our team as a Full-Time Contractor . This position is ideal for professionals who enjoy working in dynamic environments, providing hands-on technical support, and ensuring smooth IT operations for global clients. Position Details Role: Network EUC – L2 (Field Support)Type: Full-Time Contractor Location: Singapore Experience: Minimum 3+ years of relevant IT Field Support experience Languages Required: Local language and English (Fluent/Business Level)Availability: Weekdays during business hours only Key Skills Required Wi-Fi Configuration & Support End User Computing (EUC)Desktop and Network Support Server Management and Maintenance Hardware and Software Troubleshooting We are looking for a reliable, proactive, and customer-oriented professional who can provide effective on-site support with a strong sense of responsibility and service excellence. This position offers an excellent opportunity to enhance your technical expertise and work within a dynamic and collaborative team environment. Company Overview Website: Join AVASO Technology – A Global Leader in IT Solutions and Services AVASO Technology Solutions is a trusted global provider of IT infrastructure and managed services, committed to delivering reliable and innovative technology support to businesses worldwide. We specialize in End User Computing (EUC), Desktop and Network Support, Server Management, Wi-Fi, and both Hardware & Software Services. Operating in over 150 countries, AVASO supports a wide range of industries and some of the world's most recognized brands. Our focus is on helping organizations streamline IT operations, enhance performance, and drive digital transformation. Position Highlights Excellent career growth opportunities Exposure to global projects A diverse and inclusive work environment A rewarding financial package Position Overview We are seeking a skilled and dedicated IT Support Specialist (Field Support – Network EUC) who will provide technical assistance and support to end users. The ideal candidate will have a strong technical background, a passion for solving IT challenges, and a customer-first attitude. Role Overview As an IT Field Engineer (Level 2) , you will be responsible for: Providing day-to-day on-site desktop and network support Troubleshooting hardware and software issues Handling service requests and incidents through ticketing systems Coordinating with vendors and ensuring timely issue resolution Maintaining documentation and delivering consistent, high-quality service Key Responsibilities Provide first and second-level technical support for desktop, laptop, and network issues. Install, configure, and upgrade operating systems and software (Windows 7–11, Office 365, Cisco Jabber, etc.). Troubleshoot hardware failures, printer connectivity, and peripheral device issues. Perform preventive maintenance and minor hardware repairs. Support servers, network devices, and Wi-Fi infrastructure. Use diagnostic tools to identify and resolve issues effectively. Collaborate with internal teams and third-party vendors for problem resolution. Maintain clear communication with end users and update incident progress promptly. Ensure all tasks are completed as per defined SLA and quality standards. Required Skills & Qualifications Education: Bachelor's degree in computer science, Information Technology, or equivalent experience. Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or Cisco CCNA preferred. Experience: Minimum 3 years of hands-on IT support or field engineering experience. Technical Skills Windows 7–11, Active Directory, and Group Policy (GPO)Microsoft Office 365 and enterprise-level antivirus solutions Hardware setup, installation, and troubleshooting Network and server support knowledge Helpdesk and ticketing systems Basic understanding of macOS and mobile device management (iOS/Android)Soft Skills Strong analytical and problem-solving abilities Excellent communication and interpersonal skills Ability to manage multiple priorities efficiently Flexible, adaptable, and a strong team player Visa & Work Eligibility Candidates must be legally authorized to work without visa sponsorship. Excellent technical and troubleshooting skills. Strong verbal and written communication abilities. Comfortable working independently in a fast-paced environment. Why Join AVASO Technology?Be part of a dynamic and innovative global team. Gain exposure to cutting-edge technologies and global clients. Enjoy career growth and continuous learning opportunities. Receive a competitive salary and benefits package. How to Apply Ready to take your IT career to the next level?We'd love to hear from you Please share your updated CV and let us know your availability for a quick discussion. You can reach out to us through: WhatsApp: 3CX: (Extn: 1920)Email: Or simply apply directly through the link below: Apply Here: Equal Employment Opportunity (EEO) Statement AVASO Technology Solutions is committed to maintaining a diverse, inclusive, and respectful work environment. We do not discriminate based on race, color, religion, gender, age, nationality, disability, sexual orientation, or any other protected status. All employment decisions are made based on qualifications, merit, and business need. #J-18808-Ljbffr