Manager, Group Digital Office

5 days ago

Queenstown, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- Lead delivery of Digital projects under the digital strategy.
- Shape and lead new projects by conducting research to develop understanding of user needs.
- Develop concepts for inclusion with suite of digital services and features.
- Manage interactions with third parties on concept development and implementation planning.
- Analyse patient, caregiver, resident and healthcare staff user experience data to identify areas for improvement
- Develop Digital workplan documents including budgets, procurement and award approval papers.
- Manage planning for development of digital services and features in collaboration with Group Digital Office, Group Contact Centre, Service Transformation, and Group IT representatives.
- Project manage Digital implementation workplans working with team members and stakeholders, third party partners and vendors across the Software Development Lifecycle.
- Lead cross-functional collaboration to design comprehensive integration plans for guiding the implementation across the parties, third party partners, and vendors.
- Monitor and ensure project implementation is in accordance to project and quality assurance procedures and methodologies including timely project updates to the required stakeholders and forums.
- Work with IT PMO Team for tracking, monitoring and reporting of project status as well as budget utilisation.

**Requirements**:

- Degree/diploma in IT, Computer Science, Computer Engineering, Business Administration or equivalent
- At least 5 years’ work experience preferably in the areas of Digital, IT or Technology Enabled Change
- Proven success forming and implementing Digital or IT projects
- Proven track record in project management, user and vendor management for mid-scale projects
- Strong project management skills and ability to work independently
- Ability to manage ambiguity, multi-task and work under tight timelines
- Strong analytical, conceptualisation and problem-solving skills
- Structured thinker with ability to organise their work and that of others
- Self-starter with strong leadership skills, accountability and ownership
- Collaborative team player, seeks out opportunities to work with others to realise outcomes
- Effective working in a matrix organisation where individuals play multiple roles
- Strong PowerPoint visual presentation skills
- Ability to communicate complex issues both concisely and in detail as required
- Ability to work in a distributed team environment, collaborating with multi-disciplinary teams
- Able to collaborate across business, IT, third party partners and vendors

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