Storage/backup Run Expert

**Who we are**

**Crédit Agricole Corporate and Investment Banking (Crédit Agricole **CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 12th largest bank by total assets.

Our Singapore center **(“ISAP” or “Information Systems Asia Pacific”) **is the **2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide **business. We work daily with international branches located in 30 markets by:

- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

**ISAP/ITS Department Overview**

ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Europe and Asia. It constitutes one of two main hubs for Credit Agricole-CIB IT production teams.

ISAP IT Production Centre is split in 4 departments covering the following aspects:

- Infrastructure Services
- Application Services & Operations
- Middleware Services
- End Users and Transverse Services

**Who we are**

**Crédit Agricole Corporate and Investment Banking (Crédit Agricole **CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center **(“ISAP” or “Information Systems Asia Pacific”) **is the **2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide **business. We work daily with international branches located in 30 markets by:

- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

**ISAP/ITS Department Overview**

ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Europe and Asia. It constitutes one of two main hubs for Credit Agricole-CIB IT production teams.

ISAP IT Production Centre is split in 4 departments covering the following aspects:

- Infrastructure Services
- Application Services & Operations
- Middleware Services
- End Users and Transverse Services

**Job Summary**

He/She will be a technical RUN expert for all Storage/Backup services in CA-CIB. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Storage/Backup team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The Storage/Backup team operates the RUN activities and delivers projects for its infrastructure scope covering HPE XP8, XP7 High-End Storages, HPE Primera, 3PAR 8400 Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication, and Backup platform running Dell EMC Networker and HPE StoreOnce VTL.

**Job Detailed Description**

An Expert has a wide spectrum of responsibilities and actions.
- As an expert of his/her team, he/she _:

- assigns technical tasks and manages delegation for technical issues,
- animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development and provides training when required.
- supports new technologies and leverages them to provide consistency of service across streams,
- manages service improvements for all Storage/Backup services supported throughout the organization,
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on best practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
- reviews technology changes to identify potential risks,
- is responsible for problem management and resolution.
- As an experienced professional in Storage/Backup Services, he/she: _
- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aw