Storage/backup Run Expert

Description du poste

**Job Summary**
He/She will be a technical RUN expert for all Storage/Backup services in CA-CIB. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Storage/Backup team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.
- The Storage/Backup team operates the RUN activities and delivers projects for its infrastructure scope covering HPE XP8, XP7 High-End Storages, HPE Primera, 3PAR 8400 Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication, and Backup platform running Dell EMC Networker and HPE StoreOnce VTL.**Job Detailed Description**
An Expert has a wide spectrum of responsibilities and actions.
- **As an expert of his/her team, he/she**:

- assigns technical tasks and manages delegation for technical issues,
animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development and provides training when required.
supports new technologies and leverages them to provide consistency of service across streams,
- manages service improvements for all Storage/Backup services
- supported throughout the organization,
documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on best practices,
focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
reviews technology changes to identify potential risks,
is responsible for problem management and resolution.

**As an experienced professional in Storage/Backup Services, he/she**:

- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
guarantees the production readiness and license to operate of new projects and solutions,
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
- actively engages to understand new technologies and technology trends and reviews them with a view-
- Niveau d'étude minimum
Bac + 3 / L3
- Formation / Spécialisation
Bachelor Degree in relevant discipline
- Niveau d'expérience minimum
6 - 10 ans
- Soft skills
- **Mandatory track record**
- Minimum 8-10 years of experience in managing Storage/Backup environment with about 3-5 years of experience in financial institutes.
- A Bachelor’s/Engineering graduate.
- Subject matter expert on core technologies - HPE High-End and Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication.
- Secondary skills in operating Backup platform running Dell EMC Networker.
- Good hands-on knowledge with Scripting and Automation (Ansible, Python, Bash) will be advantageous.
- Ability to solve complex problems spanning multiple technologies and disciplines.
- Excellent communication, interpersonal and logical skills.
- Customer service oriented and a strong team player.
- Ability to work under pressure and a commitment to solving issues.
- Entreprise Crédit Agricole CIB