Support Specialist

3 days ago

Singapore Applied Value Technologies Full time

**About the Role**:
Applied Value Technologies is seeking a **Business Process** **Support Specialist** to assist in the delivery of our mission

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the **Enterprise Products team** is uniquely positioned to propel this work to the next level as the customer's needs act as the guiding compass, not the technology's limitations

**About you**:
**We are looking for someone to**:

- Communicate clearly with end users at various levels of the organization on issue status, potential workarounds, and resolution
- Identify solutions to recurring product issues and improve on the ground engagement quality with cross-functional partners
- Maintain internal facing knowledge-base
- Develop test cases and scenarios in order to pinpoint the root cause of product bugs
- Follow detailed processes and workflows to provide world class support to users and engineering teams
- Rapidly diagnose, investigate and resolve or troubleshoot issues and refine into clear and concise communication and documentation

**We want someone who is**:

- An excellent communicator (verbal and written) and facilitator with exceptional interpersonal skills
- A quick learner who is adaptable and excited to learn new products, processes, concepts, skills, and naturally curious
- Highly motivated with the ability to thrive in a fast-paced and demanding team-oriented environment

**Some stuff you need**:

- 1-2 years working in supply chain as an end user or in a technical role
- Hands-on experience with Oracle Fusion SCM modules or similar
- Hands-on experience following standard operating procedures to execute troubleshooting steps
- Ability to work weekends and on-call as required
- Knowledge of technology in general and curiosity to learn
- Fluency in English, both written and verbal required

**Other stuff you might have**:

- Associate or technical degree
- Familiarity with G-suite (Google Docs, Sheets, Slides, etc.)
- 1-2 years' experience with Linux (shell commands, reviewing logs, running scripts, etc.)

**A little bit about us**:
**We've got you covered**:

- Competitive salary + performance bonus
- Unlimited paid leave
- 100% Employer-paid healthcare for employees (medical, dental, vision)
- 401(k) plan with match up to 4%
- 100% paid parental leave up to 16 weeks
- Up to $125 monthly Learning & development allowance
- Up to $100 monthly Health & Wellness stipend
- Employee referral program
- 12 paid holidays annually
- Free meals and snacks onsite (unless working remotely)

Pay: $3,500.00 - $5,000.00 per month

Schedule:

- Monday to Friday

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