Community Growth Coordinator

COMPANY DESCRIPTION
**THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. **THK**MC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

DESIGNATION : Community Growth Coordinator (1-year Contract)

RESPONSIBILITIES
We are seeking a proactive **Community Growth Coordinator**to join our Early Intervention for Children Services team on a 1-year contract. The Community Growth Coordinator will play a key role in supporting the growth of our caregiver empowerment portal, the **Empowered Learning coMmunity (ELM)**.

The role combines **community engagement, content creation** with **marketing coordination**, ensuring that caregivers have access to relevant, engaging resources and are kept updated about the portal through clear and consistent communication.

**Key Responsibilities**:
**Community Engagement**
- Serve as the primary point of contact for community members, responding to comments, messages and enquiries.
- Build and grow a community of caregivers:

- Develop and implement engagement strategies: Align community initiatives with overall programme objectives.
- Manage online communities: oversee forums
- Organise events: Plan both online and offline events that connect community members.
- Create engaging content**:Foster discussions and participation among community members.
- Build community relationships: Identify and support key influencers and advocates.
- Monitor metrics: Analyse community engagement to guide future strategies

**Content Creation and Management**
- Develop high-quality, accessible, and practical content for caregivers (e.g., activity kits, tip sheets, short articles, infographics) aligned with ELM's objectives.
- Manage the content calendar to ensure timely updates and uploads onto the portal.
- Review and refresh existing content to maintain accuracy, clarity, and relevance.

**Content Editing and Quality Assurance**
- Proofread and edit submitted materials for accuracy, flow, readability, and consistency with ELM branding.
- Ensure content aligns with developmental and educational guidelines set by the Early Intervention team.

**Marketing & Outreach Support**
- Draft caregiver-facing messages and updates in a warm, supportive tone.
- Support preparation of visual assets (using Canva or similar tools) for awareness campaigns.
- Track caregiver engagement metrics (e.g., open rates, click-throughs, sign-ups) and report basic trends to the project manager.

**Administrative & Coordination Support**
- Maintain a repository of content and marketing resources for internal use.
- Support staff training by preparing handouts and reference guides on how to introduce ELM to caregivers.
- Assist with gathering and organising caregiver feedback to inform improvements.

**System Operations Support**
- Serve as the main point of contact between the ELM team and vendors to ensure smooth day-to-day operations.
- Serve as the main point of contact between ELM team and caregivers for any portal-related issues. Monitor and troubleshoot technical or user issues that arise on the ELM portal (e.g., login, payment, or content access problems).
- Coordinate with the vendor to track issue resolution, test fixes, and ensure timely follow-up.
- Document and escalate recurring issues or bugs to relevant parties for system improvement.

QUALIFICATIONS
- Degree in communications, social sciences, education, or a related field.
- Diploma holders with 2-3 years of relevant experience are encouraged to apply.
- Strong writing and editing skills, with the ability to simplify complex information for caregiver use.
- Familiarity with Canva or other content design tools.
- Organised, detail-oriented, and able to manage multiple tasks with tight deadlines.
- Experience in the social service or education sector is advantageous but not required.