Associate Director/senior Manager, Scale

**Posting Start Date**:03/01/2025

The School of Continuing and Lifelong Education (SCALE) was established to drive the expansion of NUS’ lifelong learning offerings in a concerted and strategic way that furthers our mission to be a leading global university, as well as fulfil our role as a public university of Singapore, shaping the future.

Through SCALE, working adults (i.e. professionals, managers and executives) who aspire to stay relevant and ahead of competition, companies looking to up-skill/re-skill their workforce, and even youths exploring quality tertiary education options, have access to NUS’ suite of innovative, world-class continuing and lifelong education offerings.

Drawing on unparalleled access to the multi-disciplinary expertise of 16 other NUS Faculties/Schools, SCALE offers youth, executive and professional development/education programmes, part-time and full-time degree programmes, as well as modular courses that may be taken singly or stacked towards certificates/diplomas/degrees that meet the lifelong learning needs of individuals. All programmes are designed and developed in consultation with the industry to ensure relevance and currency.

**Job Purpose**

As a senior member of the Corporate Services Unit, the incumbent shall provide strong support to Assistant Dean (Corporate Services), and leadership to manage a lean team to deliver the suite of corporate support services support and human capital management functions in the School.

The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.

**Key Duties and Responsibilities**:

- Partner Head of Corporate Services in providing strong support to SCALE’s senior management in delivering SCALE’s key priorities to fulfil its primary mission. This involves assisting in formulating strategic directions and designing policies and procedures in collaboration/consultation with the relevant central admin units/key stakeholders to ensure effective implementation of identified strategies, with an emphasis on fostering a productive and congenial work environment in the School.
- Partnering with HRBP and with all stakeholders to ensure the School’s human capital objectives are met with excellent service delivery, upholding/inculcating HR best practices and mitigating operational and people-risks at all times viz.
- deploy appropriate human capital strategies in managing people/operational risks;
- support the end-to-end hiring process and life-cycle events of administrative staff, including annual performance appraisal exercises;
- devise and implement creative employee engagement programmes, including conducting first day briefings for new hires;
- mitigate, mediate and/or resolve employee relations issues and people risks;
- address employee grievances and provide appropriate advisory/support;
- coordinate on staff training matters;
- design and implement business continuity plans and support crisis management activities.
- Oversee all general administration initiatives and activities of the School in:

- general office administration, facilities management and events planning;
- providing secretariat support resources to the SCALE Management Board.
- Drive service delivery excellence of the Unit by ensuring a well-controlled environment through optimising resources, processes and workflows to achieve sustainable operational efficiency.

**Requirements**:
**Academic & Professional Certification**
- A good bachelor’s degree in any discipline from a reputable university
- Strong English language proficiency is essential

**Experience & Attributes**
- At least 8 years’ relevant working experience with sound working knowledge of the Singapore Employment Act
- Strong verbal and written communication skills
- Energetic and skilled people manager, able to lead and rally a team towards achieving common objectives in a fast-paced, results-oriented and ambiguous work environment
- Strong administrator who is resilient, resourceful with good problem-solving and critical-thinking skills
- Strong team player, able to work collaboratively with various stakeholders to achieve desired outcomes
- Results-driven, self-motivated and highly disciplined

**More Information**

Location: Kent Ridge Campus

Organization: School of Continuing And Lifelong Education

Department : Corporate Services

Employee Referral Eligible:
Job requisition ID : 27422