Collection Agent

**Position Title**: Collection agent (Accounts Receivable Agent)

**L**anguage (s)**: All applicants must speak fluent English. Any other language is a plus

**Contract Type**:Labor Law

**Job Start Date**: Immediate

**Location**: Remote

**Country**: Romania

**Hours**: 8:00 AM to 5:00 PM US CST Monday to Friday (16:00-00:50 Romanian time zone)
- Flexible schedule based on business needs_

**Reports to**: Supervisor/ Manager

**Company Overview**

D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes.

Review delinquent receivables for assigned accounts, as well as maintain a positive customer relationship.
Reconcile debts through various methods of payment, negotiated and/ or compromised settlements.
Acknowledge customer issues/ situations, and notify appropriate parties involved, following disputes to a satisfactory resolution.
Establish and maintain credit files based on credit history gathered to support payment decisions.
Verify payment terms, funding sources, and maintain proper documentation on all accounts placed.
Respond to customer's calls relevant to billing disputes, requests for refunds, and tax exemptions, while continuing to resolve the account.
Demonstrate behaviors reflecting our policies and ethics in a professional and courteous manner at all times.
Agents will be assigned 8 hours shifts and 40-hour-a-week schedules with overtime potential.

**Benefits**
Meal tickets - 20 lei per working day
Birthday - paid day off
Easter and Christmas - present tickets
Production bonus
Work from home

**Experience**
Customer support: minimum 1 year
Recovery/ AR - preferred
Microsoft Excel Skills: above average
English - advanced level
Must be detail oriented, with the ability to work independently.

**Schedule**
8 hour shift
Monday to Friday, with overtime potential, paid according to the law.

Work Location: Remote - Romania