Senior Manager, Head of Digital Content

2 days ago

Singapore Changi Airport Group Full time

**Senior Manager, Head of Digital Content**

We are looking for an innovative, proactive, and service-oriented individual to lead and drive our digital service transformation and deliver the operation excellence of the related IT systems, to achieve the personalised, seamless and world class service & experience to our passengers and airport communities.

**In terms of roles & responsibilities**, she/he will
- Strategize & develop digital content master plan roadmap & deploy respective digital content related solutions as the Head of the Digital Content.
- Work closely with various airport stakeholders, both internal and external to develop the business cases and justify the needs for projects in terms of return in investment, service level agreement and customer services.
- Collaborate with internal technical teams and external vendors to deploy & sustain overall technical solutions and ensure system availability & ops excellence deliverables.
- Communicate with internal teams and external partners/vendors and perform proper change management & ensure delivered solutions meet technical, functional, performance, security and operations requirements.

**Pre-requisites**:

- An accredited degree in Information Systems/Technology, Computer Science, Systems Engineering, or related discipline
- Have at least 8 years of working experience in the related technical domains and industry, and part of it should be in an end user environment preferably large corporations with customer fronting business critical IT systems.
- Strong analytical, project management and communications skills, and self motivated
- Good communication, verbal, written and presentation skills to effectively describe and demonstrate proposed solutions to internal and external parties.
- Obtained the relevant industry certifications such as ITSM / CITPM / CPSO / CSM will be preferred. Strong team spirit and sense of responsibility, good at discovering and solving complicated problems in the project.

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