Director of Club Residences

3 days ago


Singapore Capella Hotel Group Full time

Singapore, SGP
Full Time

Position Overview
The Director of Club Residences is responsible for all aspects of operations within the club residences, with the support of its team of supervisors and assistant managers. He/she provides guidance to the team to provide a warm and personalized guest service to club residences guests during their stay. He/she also builds rapport with guests, gather feedback and contribute ideas for the organization's continuous improvement. The Director of Club Residences is also responsible for monitoring the financial performance of the club residence, through active budget monitoring and payment collection.

The Role

A. Manage Club Residences Operations

Implement operating procedures and service standards for club residences operations.
Monitor club residences operations to ensure adherence to organizational standards and procedures.
Conduct regular inspections on service delivery.
Monitor club residence supplies and equipment inventory.
Coordinate day-to-day club residences operations to ensure operational efficiency.

B. Drive Service and Operational Excellence

Meet and greet guests to build rapport.
Communicate VIP and repeat guest arrivals to designated personnel for warm welcome and delivery of amenities to units.
Anticipate and address residence owners' service needs.
Assist in the execution of response and recovery actions during emergency situations.

C. Staff training and development

Gather feedback form the department on needs analysis and provide adequate training for staff.
Identify deserving staff for appreciation and career advancement.

**Talent Profile**:
Previous experience as a Residence Manager or Assistant Manager in an upscale property
Ability to focus attention on guest needs, remaining calm and courteous
Ability to think clearly, quickly, maintains concentration and makes concise decisions in any circumstances
Strong leadership skills



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