Assistant Manager, IT Operations

3 days ago

Toa Payoh, Singapore ERA Singapore Full time

Are you passionate about IT and eager to work closely with both business and tech teams? Do you have the skills to provide effective and efficient technical support across a dynamic company environment? If so, we want you on our team

**Position: Assistant Manager for IT Ops**

**Responsibilities**:

- Manage IT functions, including hardware maintenance, software upgrades, data migration, and system installation.
- Provide support for printers, monitors, desktop PCs, laptops, and smartphone devices.
- Plan and execute selection, installation, configuration, testing, and support of IT hardware, including AV infrastructure.
- Regularly manage, maintain, and back up IT network and desktop systems.
- Conduct regular server upgrades and security patching.
- Investigate, research, and resolve user questions and information systems problems.
- Provide technical support for major company projects.
- Engage in implementation discussions with non-technical stakeholders.
- Maintain IT equipment inventory and documentation in compliance with IT policies.
- Handle hardware and software licensing and compliance.
- Write or update technical documentation and incident reports.
- Support IT help desk operations.
- Engage with vendors for troubleshooting.
- Monitor and act on daily alerts.

**Requirements**:

- Diploma/Bachelor Degree in Computer Science or equivalent.
- Minimum 6 years of experience in the IT industry, with proven work experience as a technical support engineer and progressive experience in IT support team supervision.
- Strong technical skills in Microsoft 365 suite, Networking, and Unified communications/collaboration.
- Experience with Windows Servers, Active Directory, Routers, and Network Switches.
- Preferred certifications: Microsoft 365 Administrator, MCSA/MCSE, CCNA, ITIL v4 Foundation.
- Hands-on experience in software and hardware troubleshooting.
- Excellent communication skills to work effectively with stakeholders and staff.
- Willingness to support company events after office hours if needed.
- 2 days of wellness leave
- Birthday leave and Birthday Token $100
- Medical, Dental, and Insurance Benefits
- Career Progression and Training & Development opportunities

Pay: $4,000.00 - $5,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

**Experience**:

- IT: 3 years (preferred)

Work Location: In person

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